In particular this Act protects consumers from misleading advertisements and ensures that trade is fair. Under the Act it is an offence for an advertiser/trader to make false claims about goods, services or prices.
Tescomobile is a MVNO so the issue should be fairly straightforward to resolve.
As soon as another network has a decent offer to port, I am out of here along with my partner, both my parents, my partners mother and my brother. It's a complete shambles (as are their smaller grocery stores)
Delighted to find this thread. I'm having the same network dropping problems. Also when I have no network connection I have no voicemail service.
I raised a ticket for this online months ago and Tesco didn't even bother to respond.
I'm currently job seeking and am missing potential job interview offers as my phone may be 'out of service' when someone calls. How bad does that look if someone thinks I gave the wrong mobile number on an application.
It's clear from this two month long thread that Tesco are incapable of providing the service that I am paying for.
Port and move to a provider who have their own masts - ideally Vodafone if you can afford it, Eir otherwise. I have both services and find the Vodafone network superior - calls connect quicker and their 4G data seems more robust - but then you pay more.
I hope the issue is now sorted for you or at least it's being investigated!
I've been given the standard 'Our technical team will look into it and never contact you' answer.
Hi Username Exists,
Thanks for letting us know about the situation. If you can send us a PM with your name, address, mobile number and mothers maiden name we can check the progress for you?
Btw, we also have an in-app messaging service available so if you wish to get in touch with us through this, simply download the Tesco Mobile app, log-in and you can chat with a member of our Customer Care team at your own convenience.
I'm having the exact same problem that is being reported here. I sent a private message to the Tesco Reps to report this. I received a reply from a Rep requesting more details, which I provided. That was 11 days ago and I've heard nothing back since. This issue is going on a long time, have they managed to fix it for anybody? Do they even care?