Hi Trevs369,
Thanks for your message.
Please contact our Billing Department on 1850 448 448 between 9am and 5:30pm, Monday to Friday, and a member of our team will be more than happy to assist you with this query.
If possible, please provide your account number and WPRN in advance of contacting. This department is experiencing high call volumes at the moment and we would like to thank you for your patience in advance.
Please do not hesitate to contact us again should you have any further queries.
Kind regards,
Micheal