Ok, I've tried umpteen times by phone so maybe I will have more luck here.

I am trying to get a water bill refund for a rental accommodation I moved out of 3 years ago. The landlord mispelled my name so the cheque that was issued will not be accepted by the bank. I asked Irish water for the form to change my name so new cheque can be issued but they keep sending the forms to my old rental address and not my current one, which I gave to them. Every time I call to let them know I didn't receive the forms I make a point of letting them know they keep sending it to the wrong address and yet they keep sending it to this address anyway.

I would appreciate your help in resolving this issue.

Hi transylman,

Thank you for getting in touch.


Would you be able to send a PM with the following information please and a member of our team will look into this? If you do not have all the below information, please send what you can and we'll our best for you.

- Name;
- Contact number;
- Account number;
- Supply address with WPRN; and
- Current address.

Thanks,
Daniel

Hi Daniel,

PM sent to you with my details.

Hi transylman,


Thank you for sending a PM. A member of our team will respond to your message shortly.

Thanks,
Daniel

I sent on a bank statement as requested three weeks ago and got reply back to say refund was being arranged but have not heard anything since. Do you have any update on this?

Hi transylman,

Would you mind sending us a PM and a member of the team will be happy to assist.

Thanks,
Agata

Still waiting on refund and not even a date provided yet for when I can expect it.

PM sent.