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Irish Water Representatives

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Irish Water Refunds information

06.09.2017 17:58 #1
The government has announced that Domestic Water Charge refunds will be issued in the Autumn. Irish Water is working to ensure that this can be achieved as efficiently and accurately as possible. The vast majority of refunds should be paid before Christmas.

Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once Government has passed the legislation and provided the funding needed to allow for refunds. Almost 1m customers will be repaid their domestic water charges totalling €173m. 
The cost of refunding customers will be approximately €5m to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

We are now putting a team in place to begin this work and we will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.
Customers do not need to contact Irish Water to get their refund. Irish Water will send a cheque to the account holder at their address. If customers have moved or if their personal details have changed they should please call 1850 448 448.

You can find more information on refunds here.
06.09.2017 18:40 #2
Do we get everything we paid back as a refund? Or a percentage of what we paid. my first 2 bills were below €100 but my last 3 bills were €150 each..will I get all that back?
1 thank
07.09.2017 11:01 #3
Hi DartBhoy1888,

Thanks for your query.

You will be refunded the full amount paid during the entire billing period. A cheque will be issued to the account holder at the billing address. If you need to update your correspondence address, you can do so by contacting us on 1850 448 448.

Please let us know if you have any further questions.

Kind Regards,
Siobhan
16.09.2017 20:49 #4
Originally posted by Irish Water: Micheal
The government has announced that Domestic Water Charge refunds will be issued in the Autumn. Irish Water is working to ensure that this can be achieved as efficiently and accurately as possible. The vast majority of refunds should be paid before Christmas.

Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once Government has passed the legislation and provided the funding needed to allow for refunds. Almost 1m customers will be repaid their domestic water charges totalling €173m. 
The cost of refunding customers will be approximately €5m to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

We are now putting a team in place to begin this work and we will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.
Customers do not need to contact Irish Water to get their refund. Irish Water will send a cheque to the account holder at their address. If customers have moved or if their personal details have changed they should please call 1850 448 448.

A previous Estate agent deducted Water charges from my deposit when I moved out in 2016. Am I entitled to claim them back? 
If so do I contact the agent? or what do you recommend? Thank you!
18.09.2017 11:37 #5
Hi knocktopher85,

Thanks for your message.

Full details of the Domestic Water Charge refunds have yet to be announced and legislation is expected to be passed shortly.

We thank you for your patience during this time as preparations are made and we will ensure that all customers are kept fully informed about the refunding process.

Please do not hesitate to contact us again should you have any further queries.

Kind regards,
Micheal
25.09.2017 21:45 #6
Hi Irish Water
I've moved to UK while ago so I've updated my contact details on my online account. From what I hear, some cheque will be issued to the people who paid for a water however how can I (will I) use that cheque aborad? To be honest hard to believe it will be possible on the non-irish bank. Is possible so that the refund is done to the bank account (Irish) used for receiving payments by Irish Water?
Should I still contact Irish Water by phone if I've updated my address details on my online account?
I've send an email to you over 2 weeks ago asking similar questions but got no reply until yet :/

Thank you

Michal
1 thank
04.10.2017 15:24 #7
Hi queenman,

Thanks for your query.

The cheque can be lodged in any bank account once the cheque and the bank account have the same name.

If you have any questions, please let me know.

Kind Regards,
Siobhan
11.10.2017 12:32 #8
hi there,

Just changed my address, but not sure if cheque was sent already to the old one?
11.10.2017 12:44 #9
Hi electromecca,

Thanks for your query.

Refunds have not yet been issued as we are currently awaiting the necessary government legislation. Once this legislation is passed, your refund will be sent to the updated address on your account.

You can find out more about the refunds here.

Kind Regards,
Siobhan
1 thank
18.10.2017 23:20 #10
How do we get money back paid to landlords in rental properties?
19.10.2017 13:28 #11
Hi there,

Thanks for your message.

Details on the refund process have not yet been announced as we are awaiting necessary government legislation. Full details on how you can receive your refund will be announced to customers once legislation is passed.

We would like to thank you for your patience in the meantime.

Kind regards,
Micheal
01.11.2017 15:16 #12
Hello, 

we needed to pay for the water when we were moving out and in as landlord/agency required it - unlawful imo.
We lost some €200 or more in this fraudulent scheme.

I tried to sign in or register with the account no. and wprn that's on the invoice but all I get is info:
No premises found for this WPRN and account number combination


We want our money back so please advise.

Thank you
Dan
1 thank
01.11.2017 15:45 #13
Hi DanielS35,

Originally posted by DanielS35
Hello,

we needed to pay for the water when we were moving out and in as landlord/agency required it - unlawful imo.
We lost some e200 or more in this fraudulent scheme.

I tried to sign in or register with the account no. and wprn that's on the invoice but all I get is info:
No premises found for this WPRN and account number combination


We want our money back so please advise.

Thank you
Dan

If you PM the following details, we can follow up on this for you:

- Name;
- Address;
- Contact number; and
- Confirm if you are the named account holder.

If you would like to update your correspondence address in order to receive your refund cheque to your current address, you can call 1850 448 448 between 9am and 5:30pm, Monday to Friday.

Thanks,
Mairead
01.11.2017 15:47 #14
This post has been deleted.
01.11.2017 16:00 #15
Hi,

Originally posted by testicles
This post has been deleted.

Thanks for your query.

We recommend you update your address to ensure that your account details are up to date in the event that you may need to contact us in future.

To do so, you should call 1850 448 448 between 9am and 5:30pm, Monday to Friday.

However, if you have updated your correspondence address to ensure that the refund cheque arrives at your correct address, this should suffice.

You can find more information about refunds here.

Thanks,
Mairead
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