In the unlikely event you are experiencing a flood on your on your property and you think the issue is on the Irish Water network, it is important that you make us aware of this as soon as possible.
The best way to do this is to call our Customer Care Team on Callsave 1850 278 278 or +353 1 707 2828 (Lines open 24 hours a day, 7 days a week).
Once we are aware of the incident, we will endeavour to reach your property within 4 hours.
For more information on what to do when dealing with a flood, please visit here.
Once the Irish Water Customer Care Team is notified of a customer flooding incident, we will seek to:
Visit your flooded property
Irish Water will visit your home as soon as possible, usually within 4 hours of the flood being reported. Please be aware that it can sometimes take longer, e.g., if we are prevented from reaching you by exceptional circumstances such as severe weather or a large number of reported flooding incidents.
Determine, if possible, the cause(s) of the flooding
Please be aware that Irish Water is not responsible for your internal plumbing or any flooding that relates to or originates from pipework that is not the responsibility of Irish Water. Surface water and storm water floods should be reported to your Local Authority.
Work to fix the cause of the flooding
If we think the flooding is due to an issue with pipework that is Irish Water’s responsibility, we will, if possible, work to resolve the flooding. This may involve carrying out on-site investigations in respect of the flooding. The Irish Water Customer Care Team will keep you updated during these on-site investigations.
When Irish Water visits your home to inspect the cause of the flood or if we carry out works there it is not an admittance of any liability on our part. We will need to investigate the incident and the ultimate responsibility and liability will need to be determined. We will keep in touch with you throughout this process.