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Mymeteor.ie add phone number after porting from vodafone

23.08.2017 11:50 #1
Registered User
Hi, 

2 problems unfortunately, now that I have 2 daughters on sim only Lite plans:

1. First Daughter migrated from meteor PAYG to bill pay - my meteor still shows as PAYG customer but does show her current usage but cannot change plan, request online billing etc.

2. Second daughter ported from vodafone also to sim only but cannot add her vodafone number to my meteor.ie to check usage etc..

Can't reregister as new accounts as the numbers are already registered!

Please help,

Many thanks

Ashley
28.08.2017 10:50 #2
Originally posted by ashleey
Hi, 

2 problems unfortunately, now that I have 2 daughters on sim only Lite plans:

1. First Daughter migrated from meteor PAYG to bill pay - my meteor still shows as PAYG customer but does show her current usage but cannot change plan, request online billing etc.

2. Second daughter ported from vodafone also to sim only but cannot add her vodafone number to my meteor.ie to check usage etc..

Can't reregister as new accounts as the numbers are already registered!

Please help,

Many thanks

Ashley

Hi there Ashley

Thank you for getting in touch.

I would love to assist you here but before I do, can you confirm whether you're the account holder on both accounts?  If not, we're unable to assist here as we can only deal with account holders directly.

Please let me know

-Kyle
28.08.2017 10:51 #3
Registered User
Yes, as they are both under 16 so the accounts are in my (parent) name.

do you need me to confirm my identity in a private message?

Thanks for looking into this
29.08.2017 14:12 #4
Originally posted by ashleey
Yes, as they are both under 16 so the accounts are in my (parent) name.

do you need me to confirm my identity in a private message?

Thanks for looking into this

Hi there ashleey

If your name is on both accounts, you're more than welcome to send me both their numbers & PIN numbers in a PM

-Kyle
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