Just wanted to update this thread so that it’s visible, seems like another load of people were hit with this charge “in error” last month. Good for them to known this is a common occurrence with Electric Ireland.
Originally posted by Electric Ireland: Una
We can guarantee it is a system error, but we certainly understand your upset at it occurring. It is being worked on at present.
I had also been 2 weeks out of contract, and made a switch on Dec 5th but a 50 euro exit fee is showing up(awaiting final bill still though which may come soon). I deliberately waited after my plan expired because I was caught out before by a day. Also it is not my fault that most of the bills were estimated as I got no slips in the door/call outs for a long time which I found strange as if Electric Ireland were delighted to keep on estimating, though Electric Ireland did manage to come in very close and whenever I provided an exact reading to them, they would not re-issue a new bill because the estimated was accurate enough I presume. If I had my 1st bill from Nov 20th 2018 and switched on Dec 5th 2019, surely I should not be charged an exit fee. My last bill was up to Nov 1st 2019, so I now await an accurate partial bill without that exit fee.
In March, 2020 this 'error' is still being made. It can no longer be called a mistake or system error.
I have had to contact Electric Ireland to get it removed
Not so much as an apology, just 'the exit fee has been removed'
Just to say that the very same thing happened to me around the end of January, when I switched away from Electric Ireland to a different company. Was happy at the time that it was resolved very quickly when I phoned them about it. But as somebody else points out here, the fact that it's being resolved so quickly when you contact them suggests it's the kind of thing that's happening very often.
We are extremely sorry about this. We can assure it is an error.
If you would like us to escalate it further, just private message us the Electric Ireland account number, name, address, telephone number, and state for GDPR (Data Protection) that you were the account-holder of that Electric Ireland account.
Your pm said nothing I haven't seen in your responses to the other people affected by this 'error'. I can't see how you can call it an error and say it is being worked on continuously and being corrected when it has been going on for years and affects so many people.