Im amazed this thread is still rolling on approx 3 years later, has over 6000 views and KBC have taken no action.
I ended up closing my account and then subsequently moved my mortgage to another bank that does offer paperless statements.
Funnily enough when I was asked why I was closing the account and I told the person at the hub the reason was because KBC couldn't/wouldnt surpress statements and go paperless.
I was told that it was in the pipeline, paperless statements would be rolled out shortly and I shouldn't close my account for that reason.
That was about 2 years ago.
Obviously the person at the hub was `mistaken'.
I guess this thread will be very hot around July, when all those Ulster Bank customers that are currently so happy for moving to KBC, receive their statements and figure out that they can't go paperless.
Prediction spot on, just left Ulster and dumbfounded to find out I can't go paperless.
[td]Where you avail of Digital Services we may decide to only issue eStatements on your Current Account. You can access your eStatements by logging onto either your Mobile Service or Online Service. Statements are issued once a quarter (or more frequently if requested) and we may notify you by text message or email when a new statement is available for review. However you should regularly check your Digital Service for updates.
You will be deemed to have received your eStatement when it has been made available through your Digital Service.[/td]
thats the way its always been. They still send you out paper.
The booklet I got in the post says an announcement on the introduction of eStatements will be made later this year. A whole new set of clauses in the terms has been added to cover it and they are in place from November
Looking forward to it. Huge amount of paper wasted atm