I contacted ComReg and that helped me with it. At the end they could prove that I actually subscribed to them (through Zara clothing) so i didn't get any refund.
Hello "Master Boy". I still got a refund even though the scammers proved I had somehow contacted them. They had my phone details, make and model and some date I had allegedly signed up to their scam. I threatened them with ComReg and they promptly refunded.
I still went forward with contacting ComReg to try and stop this consumer issue happening to other victims but toothless ComReg declined to take the matter further as I had received a refund.
Under ComReg's Roles and responsibilitied, "We are responsible for facilitating competition, for protecting consumers....."
Sorry to quote the DailyMail but the director of one of the scamming companies is former ComReg so the rot goes deep.
Sorry to bump old thread.
This has happened to me yesterday. All credit drained by bogus text service I never signed up to. Not sure how to proceed. Very upsetting.
It's the same 57976 number.
Romas here. I am sorry to hear you are experiencing this issue. Could you please send us a private message here with your phone number, full name, address and mother's maiden name, and we will take a look into your account. We will identify which third party company is charging you and advise how to stop it.
I'm sorry to hear that you're experiencing this issue. In order to stop these premium content text messages, please text STOP to 57976. This should stop the future charges for these services. We would advise to get in contact with the company itself, so they can provide information on when and how your mobile number got a subscription with them.
I’m not with Tesco Mobile but this might be of intrest to someone on this thread. I got scammed by them on Saturday afternoon. So I got on to my provider to block all short code numbers in the future. Then I got on to ComReg and got the contact details from them. Sent an email to them requesting an refund also stating that I’d been in contact with ComReg. I actually got a reply saying they would give me a refund but they want my PayPal email address, full name and phone number. Should I give them all this information.
I'm having the same issue now, though with a Virgin Mobile phone account, not Tesco. The phone user is a teenager under 18, so would not be in a position to enter into a legal contract that incurs charges.
Did anyone deal with this issue before, with an u.18?
My partner was scammed too. So it must be on the go again. Vodafone €7.61 taken last month, and €7.49 taken this month. Number was blocked by Vodafone and I also cancelled the subscription to the site as advised by Vodafone. Even though I never subscribed to anything.
The number is 57976 and purports to be from MobiPlanet. The web address has umelimited in it.
My partner's financial loss is mall in comparison to others but it`s a scam for sure and unfortunately Vodafone cannot help with refunds.
Vodafone can block the number but cannot cancel the ‘subscription’. My partner is unaware of having subscribed to anything.
The phone companies should do more to protect consumers. They are literally dipping their hands into their own customers wallet (for those on billpay direct debits) and taking customer's cash - and they have a responsibility.
Some kind of opt-in facility to allow these subscriptions/charges, rather than defaulting to having them available would be a good start.