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Not able to reply to AIB credit card verification text

23.09.2016 15:09 #1
Registered User
I tried to make an online purchase with my credit card last night and got this text:

AIB: Please confirm spend with card ending xxxxx. 22/09/16 EUR 42.00 at xxxxxx. 
If this is yours reply "Y" if not reply "N".  

I got an error when I tried to reply (I'm on the 3 network and use chomp SMS app for texting) .  I think the reason for this was that the text came from 353 87 3700700 and not 
+ 353 87 3700700 or 00 353 87 3700700

I ended up calling credit card services but am wondering could I have just manually sent a text to  087 3700700. 

Thankd
23.09.2016 16:44 #2
Hi digitaldr,

We have checked this with our Card Services Team who have advised that a small number of customers are experiencing some issues with Text Alerts. Our IT Teams are currently investigating and we hope to have a resolution soon. When you called our Card Services Team, they would have logged your details with our IT Team. We appreciate your patience and apologies for any inconvenience this may have caused. 

Thanks for posting on boards.

Lisa 
23.09.2016 16:59 #3
Registered User
Thanks for the quick reply Lisa. 
23.09.2016 19:06 #4
Hi digitaldr,

That's no problem at all, if you have any further banking queries, don't hesitate to contact us.

Many thanks,

Wayne
04.01.2017 10:59 #5
Same issue for me on Three with Nexus 6P and stock SMS client.
04.01.2017 11:07 #6
Originally posted by psinno
Same issue for me on Three with Nexus 6P and stock SMS client.

Hi psinno,

Some Three customers are experiencing this issue, which our IT department are continuing to investigate in order to resolve. Apologies for any inconvenience this may cause.

Thanks for getting in touch,
Anne
23.02.2017 16:42 #7
Registered User
I've had this problem on my phone since the 6th of July 2016. I've just had another send fail there now when replying back "Y". This is the fourth time in a row since last year. Is there a workaround?
23.02.2017 16:47 #8
Originally posted by plalor
I've had this problem on my phone since the 6th of July 2016. I've just had another send fail there now when replying back "Y". This is the fourth time in a row since last year. Is there a workaround?

Hi plalor,

Sorry to hear this, if you contact Card Services on 01 2695022 opened 24/7, the Team will be happy to help you.

Thanks, 
Rosaleen
23.02.2017 16:58 #9
Registered User
Hi Rosaleen, I've talked to Card Services a few times, they apologise and ensure that AIB are looking into it. But I have to assume AIB aren't actually looking into it or have looked into it and aren't committing to a fix for this, as the Issue is nearly a year old now, and maybe older for all I know. If you get a resolution or workaround can you update this thread. Thanks.
Peter
1 thank
23.02.2017 17:54 #10
Originally posted by plalor
Hi Rosaleen, I've talked to Card Services a few times, they apologise and ensure that AIB are looking into it. But I have to assume AIB aren't actually looking into it or have looked into it and aren't committing to a fix for this, as the Issue is nearly a year old now, and maybe older for all I know. If you get a resolution or workaround can you update this thread. Thanks.
Peter

Hi plalor, 

I have send you a pm, when you get a chance please come back to us.

Kind regards, 
Sinead
01.07.2017 10:57 #11
I am experiencing this problem now too. It last worked 2016/11/08 but when it then confirmed with me 2017/06/13 and again today, it is "not delivered".  Am using an iPhone and Vodaphone, your helpdesk suggested to talk to Vodafone who was unable to help and suggested the problem was on the AIB side given that I can send texts to other phones...
01.07.2017 11:12 #12
Never heard of credit cards needing txt verification before. What's the purpose of this.
01.07.2017 11:17 #13
Originally posted by beauf
Never heard of credit cards needing txt verification before. What's the purpose of this.

Anti-fraud protection; if it's a suspicious-looking transaction, the cardholder needs to verify (via text) before AIB authorises payment. Within the app would be nicer, but SMS is more ubiquitous and reliable. 
01.07.2017 11:42 #14
Originally posted by mieslep
I am experiencing this problem now too. It last worked 2016/11/08 but when it then confirmed with me 2017/06/13 and again today, it is "not delivered".  Am using an iPhone and Vodaphone, your helpdesk suggested to talk to Vodafone who was unable to help and suggested the problem was on the AIB side given that I can send texts to other phones...

Hi mieslep,

We are sorry to hear you are having issue replying to our text alert message, please can you call our Card Services Team on 01 2695022 and they will certainly look into this for you and are available 24/7.

Kind regards,
Trina 
01.07.2017 13:23 #15
Originally posted by mieslep
Anti-fraud protection; if it's a suspicious-looking transaction, the cardholder needs to verify (via text) before AIB authorises payment. Within the app would be nicer, but SMS is more ubiquitous and reliable. 


Is this something you enable in your account. Does it replace that terrible verified by Visa thingy they used to have
1 thank
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