I was give an expected delivery date of today for my recent purchase (Invoice KBVF15062159). However when I try to track the package, it has not progressed beyond the "Ready for UPS" stage. Should I be worried?
Well, as expected nothing arrived today and there's been no change in the UPS tracking information. I really need this item quickly so please can someone clarify the situation for me or at least let me know that they are investigating?
I've had a quick look at your shipment and it should have been shipped the 12th. I'll request our internal department to check if it indeed left the premesis. If it did I will have to check with UPS to see if they indeed received the item and perhaps misplaced it in their warehouse. I'm terribly sorry for the inconvenience caused and will get back to you as soon as I know something.
Just wondering if you had heard back from you shipping department yet? From the UPS tracking site, it seem s they did not scan the label after it was created so the best bet is probably somewhere on the Komplett warehouse floor. Can you let me know where we go from here?