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thanks to your stupid name change....

23.09.2015 14:15 #1
Registered User
and subsequent website change (both of which btw look and sound absolutely awful) i have now lost the saved password to get into my online account to check it and will no doubt have to go through a process of emailing back and forth and revealing mothers maiden names etc to get it back .. thanks a bunch, great work there EIRCOM
2 thanks
23.09.2015 14:17 #2
Registered User
Originally posted by oranbhoy67
and subsequent website change (both of which btw look and sound absolutely awful) i have now lost the saved password to get into my online account to check it and will no doubt have to go through a process of emailing back and forth and revealing mothers maiden names etc to get it back .. thanks a bunch, great work there EIRCOM

Eir Eir!!!

I'll get my coat.

haven't tried logging in myself to the service, hadn't even considered this issue. Great point OP
1 thank
23.09.2015 18:23 #3
Registered User
yup I am locked out of my account, and have twice requested that you email me details on getting a new password, only to be told

 "We've sent you an email.
Please check your inbox and click on the link that will allow you to change your password."

And both times I haven't received any email and I've checked all my spam folders etc,so please sort this out ASAP

what a shambles .
24.09.2015 14:03 #4
Registered User
hello hello HELLOOOOO 

im sorry for calling you Eircom ill call you eir from now on i promise.. so can you please reply to my question 
24.09.2015 14:09 #5
I used to be with emobile, i got a text message from eir mobile yesterday saying your eir mobile bill is due on xx/xx/15, cant log on either to check my account! THANK YOU E(IR) MOBILE for locking me out of my account!!
1 thank
24.09.2015 14:10 #6
You can retrieve your saved password easily. Google is your friend. 
24.09.2015 16:03 #7
Registered User
It's OK Eircon I just noticed in my inbox that you finally sent me a password retrieval form at 3am in the morning so I'm back on your website again,
I can't wait till my current contract is up so I can move to an internet provider that puts millions into improving their infrastructure instead of spending it on a stupid needless name change,

& also one where I don't have to pay line rental on a phone I never use
24.09.2015 16:35 #8
Registered User
Originally posted by oranbhoy67
I can't wait till my current contract is up so I can move to an internet provider that puts millions into improving their infrastructure instead of spending it on a stupid needless name change,

Point of information, the VDSL infrastructure was a billion Euro investment.

What's exactly the problem you're having? We're with them and haven't noticed anything with account logins. What exactly should we be looking for?
24.09.2015 16:43 #9
Originally posted by oranbhoy67
& also one where I don't have to pay line rental on a phone I never use


Do they still charge line rental on top of them massively priced plans ! Holy god.
24.09.2015 16:50 #10
Registered User
Firefox -

Menu > Options > Security > Saved Passwords > Type "eircom" or whatever into the search box at the top. Then click the "Show Passwords" button.

Chrome -

Menu > Settings > Show Advanced Settings > Manage Passwords > Type "eircom" into the search box. Click "Show" button beside the correct username entry.
3 thanks
24.09.2015 16:51 #11
Dental Plan!
Originally posted by TheChizler
Originally posted by oranbhoy67
I can't wait till my current contract is up so I can move to an internet provider that puts millions into improving their infrastructure instead of spending it on a stupid needless name change,

Point of information, the VDSL infrastructure was a billion Euro investment.

What's exactly the problem you're having? We're with them and haven't noticed anything with account logins. What exactly should we be looking for?

Sounds like OP was relying on his browser to remember his password for him, so when eircom changed name it no longer brought up his password and he had to try and get it reset.

Totally eir's fault. Totally.
2 thanks
24.09.2015 16:52 #12
Registered User
I was wondering was it something like that but gave them the benefit of the doubt!
24.09.2015 17:51 #13
Originally posted by TheChizler
I was wondering was it something like that but gave them the benefit of the doubt!

Hi Guys and thanks MJohnston for outlining  how to retrive your password from your browser.

yes due to recent changes with eircom websites to eir customers may be prompted for their email password.

For eircom customers all of the information is here - https://autoreg.eir.ie...angeunknown_pwd.html

For non eircom customers the process is as follows:
• If you are not an eircom customer and you have not provided a security question & answer on your account, then unfortunately we have no information against which to validate your account details.
• In order to confirm ownership of the account, we will send an email to the email address which is queried and after 30 days if there has been no correspondence from that address to the contrary we will be able to provide you with access.

Customers who cannot remember their password may should / may be able retrieve this from the stored location of their browser and should try the following steps before requesting password reset.

For Chrome Users:
Click the icon with three parallel bars (hamburger icon) then Settings. Scroll to the bottom of the Settings page and click Show Advanced Settings. Scroll down to Passwords and Forms and you’ll see a link to Manage Passwords. Clicking this link will give you a list of saved passwords and clicking on any link will reveal the password.

For Firefox Users:
Access Options, whether through the orange button, Tools or the icon with three parallel bars ( Hamburger Icon). Within options, go to Security. There is a list of saved passwords there which can be viewed.

For IE Users:
Setting – Internet Options – Content Tab – Settings (Under Auto Complete Option) – Expand eirom webmail url – click on show

If you continue to have problems with this let us know here or on our eir community and we can advise further.

Tony
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