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AskAIB Support Forum & Charter

17.12.2014 14:56 #1
PLEASE DO NOT POST PERSONAL FINANCIAL INFORMATION ONTO BOARDS.IE - IT IS A PUBLIC FORUM READ BY OVER 2 MILLION PEOPLE PER MONTH.

Welcome to the AskAIB Customer Support Forum at Boards.ie.

Representatives from AIB’s Social Media Customer Support team will be here Monday to Friday 9am - 8pm, Saturday and Sunday 9am - 5pm to answer general banking queries and to listen to your feedback.

AskAIB's Social Media Customer Support Team on Boards are:
  • AskAIB: Trina
  • AskAIB: Emma
  • AskAIB: Maeve
  • AskAIB: Lisa
  • AskAIB: Wayne
  • AskAIB: Anne
  • AskAIB: Rosie
  • AskAIB: Eliz
  • AskAIB: Sinead
  • AskAIB: Stephen
You can also tweet them @AskAIB, ask us a question on Facebook (www.facebook.com/aib) or email at internetbanking@aib.ie. Outside these hours and at weekends, if you need help, please call 0818 724 724 or +353 1 771 2424 from outside the Republic of Ireland.

When using any of the AIB Social Media Channels you are bound by AIB Social Media Terms of Use (‘Terms’). By continuing to use AskAIB Customer Service Forum you are deemed to have read and accepted these Terms.

Lost or Stolen Credit and Debit Cards

If your credit and/or debit card has been lost or stolen, please call 1800 242 227 (+353 1 269 5022).

Fraud
If you have a query or concern about fraud, please call us immediately on 0818 724 724 (+353 1 771 2424).

Product related queries
If you would like information or advice about an AIB product, please call 1890 724 724 (+353 1 771 2424, press 2). We cannot give advice about a product or service or discuss specific financial needs on this forum. If you wish to talk to someone about an AIB product, please let us know.
Originally posted by AskAIB

Why is AskAIB here?
We deliver excellent customer service for your day-to-day banking queries. We want to help AIB customers with account queries and everyone interested in AIB products.

It’s important to remember that this is an open forum and opinions posted by other users do not represent the views of or constitute advice from AIB. AIB Verified Account Representatives are clearly identified through their Avatar.

Providing information to AIB on Boards.ie

Your personal financial information is highly confidential. To protect your security you should never publish any of your personal financial information onto this forum, in particular your account information and personal banking details.

For some queries, we may require additional information such as your name and contact details, so that we can investigate your query or contact you. On such occasions and to protect your privacy, please use the private message system (PM*) within Boards.ie. In those cases we will also reply to you with a private message.

* The information you supply to AIB through the private message function will be held and used by us solely for the purpose of responding to your request and will not be retained for any other purpose.

AIB do not accept unsolicited PMs, all posts must start in a public thread.

How long will it take to answer my query?

This can vary depending on your query. We’ll try and provide a solution as quickly as possible while we are online during the hours of 9am - 5pm, Monday to Friday. All posts outside of these hours will be addressed as soon as possible once we are back online. Some queries may take longer to resolve as we may need to contact colleagues in other areas of AIB, but we will let you know if that is the case.

We welcome any feedback you wish to raise through any AIB Social Media Channel. AIB have a complaints management process in place to deal with any complaints raised. You can go to Customer Feedback or AIB Contact Points.

What will we do with your feedback?

We’ll listen to your feedback and pass it onto the relevant management team. This way we can improve our service to you.

We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be removed and you may be banned from the AskAIB Customer Support Forum and Boards.ie .We would ask that you refrain (for privacy reasons) from using personal names of or information relating to any AIB staff member in public threads other than our Forum Staff. We are happy to take your feedback but the staff name will be removed from the public thread.

Please note that the team cannot answer every question immediately so you may need to be patient.

AIB have the ability to remove certain personal information that people may post; for example personal bank account numbers. Details of removed information will be reviewed by Boards.ie to ensure that the correct decision was made. Please address any questions on this issue to AIB via a Private Message.

PLEASE NOTE: All information posted by AIB Representatives is correct at time of post and may be subject to change.

Media Enquiries
If you are a journalist or another media professional, you can contact the AIB media relations team here.

Use of this channel is also covered by the AIB Terms of Use and privacy statement which can be found at www.aib.ie/social-media ; and Boards.ie Terms of Use.

AIB Mortgage Bank, AIB Leasing Limited trading as AIB Finance and Leasing Limited and Allied Irish Banks, p.l.c. are regulated by the Central Bank of Ireland.
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