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Sky Ireland Representatives

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We're online:

Monday - Friday: 1pm-5pm

Talk To Sky Ireland - Support Hours & Forum Charter

01.12.2014 12:34 #1
Welcome everyone to the Sky Ireland Talk To forum on Boards.ie.

Representatives of Sky's customer service team will be here to answer your queries Monday to Friday between 1pm and 5pm.

Here are a few words from Sky:
Originally posted by Sky
Why are Sky here?
We are here to listen and to help, wherever possible, with your queries.

The purpose of this “Talk To” forum is to help Sky customers with any customer product & service queries that they have. We are also happy to assist non-customers should they need information about the extensive Sky product range. Please note that in order to protect your security, we will not be able to discuss queries that are related to the specifics of your account. If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call. You should never publish your account details on this forum or include them in a private message.

Please direct any private messages to the Sky Ireland: Reps account, to ensure secure & fast response time to your queries. The team look forward to assisting you with any questions that you might have, and appreciate all feedback regarding your Sky services.

It’s important to bear in mind that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, Sky.

How long will it take to solve my issue?
It depends on the nature of your query. We will endeavour to respond to your query as quickly as we can during the Talk to Sky Ireland hours of operation. However, some queries may take longer to resolve as we may need to contact other areas within Sky. All posts outside of our working hours will be addressed as soon as we’re back online i.e. the following working days.
For some queries, we require more information from you so that we can investigate your query. On such occasions and to protect your privacy, we’ll ask you to send us a private message.

What you can expect from us?
We will always treat your query with respect and privacy. In order to protect your privacy, we will never ask you to disclose your account number or details within a public thread or private message.

However, in order to ensure that we can resolve your query as quickly as possible, we may, at times, ask for your name and contact details. Where this is required, we will always request that these details are sent to us via private message.

What we expect from you?
Your account information and personal banking details are highly confidential. You should be mindful of the information you publish online and never post your account details on this forum or include them in a private message.

We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be reported and you may be banned. We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Sky staff member in public threads. We will take any feedback you have on board but the staff name/information will be removed from the public thread.

Media Queries
Any media queries regarding Sky can not be dealt with by this forum and should be referred to our PR & Corp Affairs department whose contact details are available here. Any queries or posts relating to information that are not in line with our specified terms of use will be removed from the forum.


All the usual Boards.ie forum guidelines apply in this forum. Personal abuse will not be tolerated. Remember, the Sky team are here to help you.
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