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Elara.ie Representatives

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Next Day Delivery

02.10.2014 09:41 #1
Hi Kin,

Why do you not offer Next Day delivery?

I'm sure others would be in the boat as myself and have no problem paying a premium for the service but you do not offer it.

Thanks.
02.10.2014 10:07 #2
Originally posted by Halle Gorgeous Player
Hi Kin,

Why do you not offer Next Day delivery?

I'm sure others would be in the boat as myself and have no problem paying a premium for the service but you do not offer it.

Thanks.

Just something we can't guarantee, we can do 1-2 day but most people complain if they pay for a service and it goes to the second day and 90% of our standard deliveries are delivered within that time.
02.10.2014 10:59 #3
Hi Kin,

Thanks for the quick response.

We use NBD shipping with a few UK retailers. And we get the delivery the next day. It just seems odd I can get it from the UK the next day and not from an Irish retailer.

Cheers.
02.10.2014 11:13 #4
Just another thought on this.

None of the other major Irish retailers appear to offer NBD shipping.

A certain wooded competitor (probably the most widely known online retailer) offer NBD delivery and looking at their T&Cs, they even tell you they don't guarantee NBD deliveries.

I really think it's a lost opportunity for Elara to gain additional business.

Anyway, just my 2cent! We'll continue to support Elara where we can.
02.10.2014 11:28 #5
Will mention it in the next meeting for discussion, thanks for the feedback.
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