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Brand new printer , not working

23.09.2014 20:28 #1
Registered User
Today at 12.30 I received an Epson C1700 colour printer from Elara. I have tried it on three win 7 machines and either it's not detected, or the software says the printer is switched off or unplugged!

I am in a pickle, I need a colour proposal printed before 9am tomorrow, does anyone know anywhere that can do colour printing in the Fairview area by 8:30am?

By the way, I have been in IT since 2001 and know my way around hacks and fixes, it just seems that there is a serious issue with this printer.

Any input from Elara GREATLY appreciated.
24.09.2014 10:15 #2
You can call the support line on 01 436 7742 and they will go through the standard troubleshooting with you. If it is faulty just fill in a returns form online from your account menu and we will get it replaced. As for printers in your area I don't have any suggestions, sorry.
25.09.2014 00:07 #3
Registered User
Originally posted by Elara: Kin
You can call the support line on 01 436 7742 and they will go through the standard troubleshooting with you. If it is faulty just fill in a returns form online from your account menu and we will get it replaced. As for printers in your area I don't have any suggestions, sorry.

Thanks Kim, I was on to Epson support today. Too late to submit my proposal,  but anyway they exhausted all options, and figure that the printer is faulty. I'll be in touch.
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