hi whats the procedure when leaving a house with a payg meter installed?

Hi

We are Electric Ireland customers and have been for the last few years.  

If we move address then do we have to sign up for a new contract?

Thanks

Hello there, 

I have just moved into a new house (renting it), and would like to change the account. 
We had an account year ago but had to close it as we were moving to another house which the bills were shared on landlords, but now we have moved to another house and want to have our account back but we don't have our account number as we have lost our bills due to moving.

What could I do to retrieve my lost account? Or what account number do I use when I need to change the name?

Thank you

Hello,
I'm living in shared rented accomodation. About a year ago, a new housemate moved in and asked for her name to be added to the bill, so that she could use it as proof of address.
I'm moving out at the start of June, and I'd like to close the account. Do we both need to contact EI to give permission?
Thanks!

Hi Gadgie,

Thank you for getting in touch.

It is only necessary for you to close your account, there is no requirement for your housemate to give authorisation.


You can actually close your account via Online Billing account if you have one, or if you don't, this form on the Electric Ireland website.

Should you have any other questions, please let us know.

Best regards,
Una

Hi There, 

My tenant has done a runner on me, and left no forwarding address.  I don't even know if they were with electric Ireland or some other company. 

Can you help me with the steps i need to go through to make this right? 

Cheers

Hi folks,

If you are moving out of your accommodation and the Electric Ireland electricity/gas is in your name, don't forget it's really important to close your account to avoid being billed after you move.
You cannot transfer your account into e.g. the new tenant's name – they would be required to set up their own account; all you need to do is close your account, and bills after that point will not be anything for you to worry about.
(Customers are never held liable by us for bills that are not in their own name).

To close your account, just take a meter reading on your last day (this will cover usage up to the point you leave) and contact us with this and the name/number of your landlord/letting agency (these contact details are required to prevent vacant premises disconnection by ESB Networks/Gas Networks Ireland  if there is a delay with anyone registering after you move out). If you are not an online billing customer, provide us with your new address for forwarding your final bill based on this meter reading. If you are too busy to contact us on the day you move, don't worry – you can contact us shortly after this date.
If you know the person who will be taking over the electricity/gas account, advise them to contact us to register an account in their name. They will also need to provide a meter reading for billing from that point onwards, as well as the electricity MPRN (meter point reference number) and/or GPRN (gas).

We can process the above here on Boards by private message also. One thing we are unable to process here on Boards is direct debit details, so if you are setting up an electricity/gas account and want to pay by direct debit (this eliminates the €300 security deposit for new customers) telephone our Customer Service on 1850 372 372 (open 8am to 8pm Monday to Saturday).

Best of luck with the moves!

Hello Una, Would you please tell me how I should go about closing my contract due to a house move with electricity included in the rental. I have a prepaid meter in the house and dont owe EI any outstanding money? Do I need to follow the above process as well and what happens to the meter that was fitted?