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Electric Ireland Representatives

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What to do when moving address...

30.05.2014 14:01 #1
Hi folks,

If you are moving out of your accommodation and the Electric Ireland electricity/gas is in your name, don't forget it's really important to close your account to avoid being billed after you move.
You cannot transfer your account into e.g. the new tenant's name – they would be required to set up their own account; all you need to do is close your account, and bills after that point will not be anything for you to worry about. :)
(Customers are never held liable by us for bills that are not in their own name).

To close your account, just take a meter reading on your last day (this will cover usage up to the point you leave) and contact us with this and the name/number of your landlord/letting agency (these contact details are required to prevent vacant premises disconnection by ESB Networks/Gas Networks Ireland if there is a delay with anyone registering after you move out). If you are not an online billing customer, provide us with your new address for forwarding your final bill based on this meter reading. If you are too busy to contact us on the day you move, don't worry – you can contact us shortly after this date.
If you know the person who will be taking over the electricity/gas account, advise them to contact us to register an account in their name. They will also need to provide a meter reading for billing from that point onwards, as well as the electricity MPRN (meter point reference number) and/or GPRN (gas).

We can process the above here on Boards by private message also. One thing we are unable to process here on Boards is direct debit details, so if you are setting up an electricity/gas account and want to pay by direct debit (this eliminates the €300 security deposit for new customers) telephone our Customer Service on 1850 372 372 (open 8am to 8pm Monday to Saturday).

Best of luck with the moves!
Last edited by Boards.ie: Niamh: 14.01.2015 at 14:33. Reason: Updated info
3 thanks
06.06.2014 23:32 #2
Great post!
1 thank
02.09.2015 10:33 #3
Do you need to give notice to close your a/c or is the final meter reading enough?
02.09.2015 12:25 #4
Hi legiM,

Thanks for getting in touch.

It's not necessary to give notice; a final meter reading would suffice. The latter is important to ensure an accurate closing bill.

With our new website you can now transfer or close your Electric Ireland account(s) entirely online. See here.

Hope this helps. If you have any other questions please don't hesitate to ask.

Regards,
David
18.05.2016 18:46 #5
Registered User
Do you have to pay a fee when moving out?
19.05.2016 15:51 #6
Originally posted by Timmyr
Do you have to pay a fee when moving out?

Hi Timmy,

Thank you for getting in touch.

An exit fee is incurred if a customer moves out mid price-plan contract, but if a customer is not signed up to a contract there is no fee for moving out.

If you have any further queries, we are here on Boards.ie and our other social media channels until 6pm.

Regards,
Una
04.07.2016 23:41 #7
Registered User
I'm moving into a new apartment, but can't yet disconnect from my old apartment. Can I have both addresses active on my account before transferring the old apartment back to my landlord?
05.07.2016 09:52 #8
Originally posted by Popple3
I'm moving into a new apartment, but can't yet disconnect from my old apartment. Can I have both addresses active on my account before transferring the old apartment back to my landlord?

Hi Popple3,

Thank you for getting in touch.

There can just be one address per account number, so it would be required that you open another account for your new address (our Sales team can do this for you on 1850 30 50 90 with a meter-reading and your MPRN and if you let them know that you already have an account which will be closed in due course, they can put everything on the one profile for your records) and then when the previous address is being taken out of your name, that account will be closed for you.

For closure of your account at your previous address, a meter-reading needs to be taken on the final day of your tenancy. If the landlord submits this and reopens his account for the property, this will automatically close your account.

If you have any further queries, do let us know - we are here on Boards/Social Media until 6pm.

Kind regards,
Una
13.07.2017 17:06 #9
Hi there,

This was a very helpful post, thanks for that, but I was wondering that when I close my account and give you my final meter reading, will you send me a paper bill and allow me to pay myself or will you take it out by direct debit? 

Thanks.
13.07.2017 17:40 #10
Originally posted by afriendlyshark
Hi there,

This was a very helpful post, thanks for that, but I was wondering that when I close my account and give you my final meter reading, will you send me a paper bill and allow me to pay myself or will you take it out by direct debit? 

Thanks.

Hi afriendlyshark,

Thank you for getting in touch - we are happy to advise.

If a customer has Online Billing and direct debit, this won't change by account closure alone. However, the customer can request to have their Electric Ireland Online Billing and direct debit deactivated before they close their account. Online Billing deactivation will default the billing delivery method to postal, so that the customer's final bill will be posted to their forwarding address.

If a customer of less than 14 months with Electric Ireland deactivates their direct debit, the €300 security deposit charge may automatically apply to their account, but payment of this will not be required if they are closing their account shortly (the account closure itself will automatically reverse the charge). Any crossover automated reminder letters can be disregarded.

A final bill, as with previous bills, is due for payment in full two weeks from its date of issue. If the customer requires more time, we can set up a payment plan for them.

We can deactivate direct debit by private message request here on Boards.ie (please do not confirm any bank details, just the Electric Ireland account number, stating that you are the account-holder and your name, address and date of birth). We can also send a request to the Online Service team to deactivate your Online Billing, and later on, we can process your account closure with the meter-reading and your forwarding address. We will also require the name and telephone number of someone who can be contacted if the property remains unregistered for supply after a certain period of time following your move-out (to prevent disconnection). This contact is usually the property company or owner.

Please let us know if you have any further queries. We are here on Boards.ie and our other Social Media channels (Facebook and Twitter) until 6pm Monday to Friday (excluding public holidays).

Best regards,
Una
15.07.2017 22:25 #11
Hi, suppose I will move one month later. Is the following procedure ok? I have chosen to use online billing and have DD set up

5days before move, cancel Direct Debit (but still keep online billing activated) ->
move day, submit a meter reading online , and cancel my account using this link https://www.electricireland.ie/residential/online-services/moving-home/moving-out-closing-account ->
pay online once bill is issued.

I guess I can still pay online even if I don't have DD setup.

One question: The link above requires a bill forwarding address. If i choose (and actually can) to pay online, how to fill in this ?


Thanks
17.07.2017 17:31 #12
Originally posted by suitianshi
Hi, suppose I will move one month later. Is the following procedure ok?  I have chosen to use online billing and have DD set up

5days before move, cancel Direct Debit (but still keep online billing activated)   ->
move day, submit a meter reading online , and cancel my account using this link https://www.electricireland.ie/residential/online-services/moving-home/moving-out-closing-account ->
pay online once bill is issued.

I guess I can still pay online even if I don't have DD setup.

One question: The link above requires a bill forwarding address. If i choose (and actually can) to pay online, how to fill in this ?


Thanks

Hi suitianshi,

Thank you for getting in touch.

Deactivating your direct debit before closing your Electric Ireland account will not cause an issue unless you are a customer for less than 14 months, which will cause the €300 security deposit charge to apply automatically to your account. However, payment of this security deposit will not be required if you are closing your Electric Ireland account shortly after (the account closure itself will automatically remove the charge). Any crossover automated reminder letters about the security deposit can be disregarded.

Full payment of your final bill will be required two weeks from its date of issue. If you require more time, we can set up a payment plan no problem. You can pay online via this link on the Electric Ireland website.

We recommend closing your account through the "Move-out" tab on your Online Billing. Alternatively, we can close your account for you here on Boards.ie by private message with all of the information as asked for on the move-out form.

A forwarding address refers to the postal address for a customer's final bill if they do not have Online Billing.

If you have any further queries, please let us know.

Best regards,
Una
05.08.2017 11:06 #13
Hi,
I will close my account with a final meter reading next tuesday.

question:
1. how can I get my bill after I close my account?
2. can I still pay online?
06.08.2017 23:43 #14
Registered User
hi whats the procedure when leaving a house with a payg meter installed?
08.08.2017 10:43 #15
Hi suitianshi,


Thank you for getting back to us.


Originally posted by suitianshi
how can I get my bill after I close my account?


If you remain on Electric Ireland Online Billing, you will receive the final bill by email. If you cancel your Online Billing and provide a forwarding address, the final bill will be sent to that address.

Originally posted by suitianshi
can I still pay online?


You can pay by card here.

Should you have any other questions, please do not hesitate to ask.

Thanks,
Aoife
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