Originally posted by
afriendlysharkHi there,
This was a very helpful post, thanks for that, but I was wondering that when I close my account and give you my final meter reading, will you send me a paper bill and allow me to pay myself or will you take it out by direct debit?
Thanks.
Hi afriendlyshark,
Thank you for getting in touch - we are happy to advise.
If a customer has Online Billing and direct debit, this won't change by account closure alone. However, the customer can request to have their Electric Ireland Online Billing and direct debit deactivated before they close their account. Online Billing deactivation will default the billing delivery method to postal, so that the customer's final bill will be posted to their forwarding address.
If a customer of less than 14 months with Electric Ireland deactivates their direct debit, the €300 security deposit charge may automatically apply to their account, but payment of this will not be required if they are closing their account shortly (the account closure itself will automatically reverse the charge). Any crossover automated reminder letters can be disregarded.
A final bill, as with previous bills, is due for payment in full two weeks from its date of issue. If the customer requires more time, we can set up a payment plan for them.
We can deactivate direct debit by
private message request here on Boards.ie (please do not confirm any bank details, just the Electric Ireland account number, stating that you are the account-holder and your name, address and date of birth). We can also send a request to the Online Service team to deactivate your Online Billing, and later on, we can process your account closure with the meter-reading and your forwarding address. We will also require the name and telephone number of someone who can be contacted if the property remains unregistered for supply after a certain period of time following your move-out (to prevent disconnection). This contact is usually the property company or owner.
Please let us know if you have any further queries. We are here on Boards.ie and our other Social Media channels (Facebook and Twitter) until 6pm Monday to Friday (excluding public holidays).
Best regards,
Una