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SUSI Representatives

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We're online:

Monday to Friday 9:00am - 6:00pm

Talk To SUSI-Forum Charter and Opening Hours

30.09.2013 11:30 #1
NEVER POST PERSONAL DATA ONTO BOARDS.IE, this information is unique to your application. Please only send this information privately.

Welcome to the Talk to SUSI HelpDesk forum at Boards.ie.

A representative from SUSI HelpDesk Social Media Team will be here between 9.00am and 5:30pm, Monday to Saturday to answer your questions and queries and listen to your feedback.

They are:
  • SUSI: Allanah
  • SUSI: Razvan
  • SUSI: Niall
  • SUSI: Shane
Outside of these hours and at weekends or Bank Holidays, if you need help and support, you can contact SUSI at 0761 087874 (Monday to Friday 9 - 6pm) or at support@susi.ie. SUSI also have a Facebook page: https://www.facebook.com/susisupport and a Twitter page: @Susihelpdesk.


Why is SUSI here?

SUSI has joined boards.ie to ensure we can offer the best support to every student applying for the grant. We will do our best to answer general questions regarding the grant process, in relation to both renewing a grant and applying for a grant for the first time.

It’s important to bear in mind that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, SUSI.


How long will it take to solve my issue?

We will do our best to respond to your query as quickly as possible. However some queries may take longer to resolve than others. In these cases, we will advise you of an expected turnaround time. Our customer service hours on the forum are during the hours of 9am – 5:30pm Monday – Friday.

If you wish to provide feedback, you can find the process outlined here: http://www.susi.ie/Qui...Service-Charter.aspx


What you can expect from us?

We will always treat your query with respect and privacy. We will do our best to resolve your query as quickly as possible. In order to protect your privacy, we will never ask you to disclose your application details within a public thread.

To investigate your query further we will ask you to private mail your reference number and 3 pieces of personal data.


What we expect from you.

Please note that in order to protect your personal data; you should never post your application details in the public forum. Your application information is highly confidential and unique to you. If you have a query relating to your application, we will take this conversation away from the public domain and resolve your query via private message or you can contact us on one of our other channels, if it is outside of our online hours.

We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive or that contain bad language will be removed. We would also ask that for privacy reasons, you refrain from using full names of SUSI staff members in public threads.

Media Queries

For media related queries please contact media@susi.ie. If you have any queries in relation to the Oireachtas please email oireachtas@susi.ie.
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