SUSI has joined boards.ie to ensure we can offer the best support to every student applying for the grant. We will do our best to answer general questions regarding the grant process, in relation to both renewing a grant and applying for a grant for the first time.
It’s important to bear in mind that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, SUSI.
How long will it take to solve my issue?
We will do our best to respond to your query as quickly as possible. However some queries may take longer to resolve than others. In these cases, we will advise you of an expected turnaround time. Our customer service hours on the forum are during the hours of 9am – 5:30pm Monday – Friday.
We will always treat your query with respect and privacy. We will do our best to resolve your query as quickly as possible. In order to protect your privacy, we will never ask you to disclose your application details within a public thread.
To investigate your query further we will ask you to private mail your reference number and 3 pieces of personal data.
What we expect from you.
Please note that in order to protect your personal data; you should never post your application details in the public forum. Your application information is highly confidential and unique to you. If you have a query relating to your application, we will take this conversation away from the public domain and resolve your query via private message or you can contact us on one of our other channels, if it is outside of our online hours.
We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive or that contain bad language will be removed. We would also ask that for privacy reasons, you refrain from using full names of SUSI staff members in public threads.