We changed the way customers contact our stores about 9 months ago. Previously, we published a local number and customers called it. In the old Tiger days when we'd more staff than we have now that worked reasonably well.
It's a bit different now. All calls to PC World or Currys to 1890 700 001 or 1890 400 001 are ported to the UK & Ireland call centre. The staff there can handle most of the queries that customers want answered ( stock, pricing, opening hours, deliveries etc ) and any that they can't are emailled onto the store to be dealt with.
The problem we have is that loads of the old phone numbers are still in directories. We've made an effort to have these taken down but not a very good one by the looks of it. This thread says it all !
I really need to get to grips with this as customers ringing numbers that either no longer exist ( we took lots of phone lines out when we made the change ) or that ring in an office in the store while everyone is out serving customers is doing neither us nor our customers any good.
So, if you can find a number for any of our stores in any Irish directory or website that is NOT 1890 700 001 or 1890 400 001 and post the link here I'll send you out a cheque for € 10 for every one you find. Not a voucher, a cheque, real money...
Maximum 5 per person but we'll see how it goes. I'm willing to spend at least a grand to get this right, which is a worthwhile investment in not driving our customers mad ringing the wrong numbers. I'll reserve the right to stop once we get over that but if it's working I may keep it going
The numbers must be in an Irish directory or website. Once a number or website is first posted it's off the list.
Collibosher gets the first tenner and Jervis St website 8781514 is crossed off. Cheques will be out at the beginning of next month
Last edited by Currys PC World: Declan:
12.01.2012 at 09:35. Reason: clarity on number or website
I think you should exempt Golden Pages from the €10 thing, you can type in any store and get a non 1890 number.
Agreed. You're first in with the Golden Pages so that's the € 50 max to you. It's going to be easy at the start but what I'm interested too is in the small local directories that people in Ballina or Carrigaline etc use that we wouldn't have the first clue about