They are generally turned around within 24 hours. If you could let me know the game in question or pm me your email address so I can check it out for you. It's worth checking your spam folder in case a mail from us went there - this has happened before.
I had your email address from a previous correspondance. We received a request on the 4th June for the club on PS3. It is marked as being processed by the lads who look after the trade in the morning after ( 5th June ) I will need to investigate further if the email did not get to you.
The current value of the club isn't that great to be honest - €4.35 including the postal allowance.