Just purchased a Pioneer DVR550 from John in RS and am absolutely delighted with it. John answered all my questions when I was considering this or the Sony 750, price was at least a €100 less than an equivalent down south and he even got one of his family to personally deliver it to my house when DHL messed up the first delivery. For service, price and afer-sales RS cannot be beaten. I would advise anybody considering a purchase to do your homework and then buy from RS. I just wish they sold lapstops and cameras as well as they are my next purchases but oh well. As a sidenote the functionality of the Pioneer is streets ahead of my old VCR, evening copying old video tapes gives great results. The only thing I have not tried is the Guideplus EPG but from reading other threads it seems to work fine, just needs some patience.