"I am sorry you have not been resolved on this issue."
Ah, c'mon, Thomas. Are you not the slightest bit embarrassed with that phase? Surely you're better than that? That's just boardroom bullspeak. Cerastes has not been resolved?!? Problematic issues require resolution. Not people. Unless..... of course...... customers asking perfectly reasonable questions present a problematic issue for TM?
As an aside, I'm sorry to hear you haven't been resolved, Cerastes. Perhaps if you back-end some blue sky thinking, we could deep dive some soup to nuts 24/7? And then revert to you? Run it up the flagpole and see who deploys the appropriate level of transformative eyeballs on?