04.05.2021 09:48 #3
Originally posted by Jayce89
I was at the BOI ATM in Mallow and I was lodging cash into my account and the money was counting, stopped, said there was a jam and that my money is now retained. It gave my card back to me and no slips or anything. The money isn’t in my account. It’s a bank holiday  weekend and I can’t get hold of customer care as it states their offices are closed. Can someone please help me? Thanks

Hi Jayce89,

Thanks for getting in touch with  us today and we're sorry to hear this has happened. 

This may credit this morning when the branches reopen. If this hasn't happened, could we please get you to send us a PM with your name and contact number? We can certainly send this on to the branch to look into and update you on this.