20.04.2021 09:26 #17
Thanks for getting back in touch with us here on Boards.ie.

In this instance as we do not have account access here to investigate this further for you, it would be best to call our Customer Service Team on 0818 365 365. They are available Monday to Friday 9am-5pm. Please be assured one of my colleagues will be more than happy to help you with this.

Thanks, Aisling