Thanks for getting in touch with us here on Boards.ie.
We're sorry to hear this has been your experience with us. Can I ask if you have a current account with us also, or just the Credit Card?
Hi Aisling. Thank you for your reply. I have only a credit card account with BOI. I appreciate your sympathy with my situation. I would be most appreciative if you could resolve my access issue with the BOI Online Banking website as it worked fine for me for the past 23 years. I am in a position now where I have had no visibility on transactions on my account for the past 4 weeks and I have no faith in the Telephone customer service offered by BOI. I await your reply in anticipation that you can restore my confidence in BOI as a loyal customer for 23 years. Many thanks in advance.