12.03.2021 15:00 #12
Originally posted by Bank of Ireland: Richard F
Originally posted by New Irelander
Kindly, Thanks!

Hi Wanie,

Thanks for getting in touch with us today. 

We're sorry to hear you're experiencing difficulty ordering a physical security key. If you log in and select "service desk" > "ask a question", one of our colleagues will be happy to order this out to you.

We hope this helps.


Physical Security Key (PSK)

Hi Richard,

I wish I do not have to go back and bother someone with this but then they don't make it easy for non-smart gadget user do they?

I got my PSK and I have gone through the steps from 1. to 4. then was asked....

5. Once these steps are completed, log into 365 (address given) and follow the instructions which are clearly outlined on scree, to finish setting up the security key. As part of this process, you'll need to enter the last 4 digits of the serial number on the device. You'll find the serial number on the back of the physical key (see image below).

On this page 365 (address given)- I see no where to enter that last four digits of the serial number! Do I missed something?

Any help is greatly appreciated.

Thank you and kind regards