We're sorry to hear you're experiencing difficulty ordering a physical security key. If you log in and select "service desk" > "ask a question", one of our colleagues will be happy to order this out to you.
We hope this helps.
Thank you so much for coming back to me.
Since my normal access no longer working, I went into my local bank today but they don't seem to have any clue when this "key" is going to available either!
But at least she showed me how to log in into my 365 again which failed me the last time I tried. The site I always used which was bookmarked on my computer is no longer working. She asked me to try directly from....bankofireland.com instead of .....365online.com which I did.
Having managed to get in again - I followed your advice and wrote them the same note as I did to you. Hope to hear from them soon.
Keeping my fingers crossed! I will let you know if I succeeded.