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25.08.2020 08:44 #2
Hi DArcy, 

Thank you for getting in touch.

We would like to look into this for you. 

Please send us a private message with your account details. 

For account security, we require the following information; 
  • Your full name
  • Your account number
  • Your address
  • Your contact number
  • Confirmation that you're the account holder (Yes/No)
Kind regards, 
Aoife