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30.06.2020 14:21 #4
Verified representative
Hi OpenYourMind,

We are very sorry to read of your loss.

The process that would be followed is not changing the name on the account, but opening a new account in your name. A new account, which does not have direct debit set up on it, automatically has the security deposit applied (and this is removed after 14 months) however, in your circumstances, you can request to have this charge removed from the beginning if you do not wish to set up direct debit.

If you private message me the MPRN, address, meter-reading if your late mother's most recent bill was estimated, your name, telephone number and date of birth, we can arrange the registration and security deposit removal.

Kind regards,
Una
1 thank