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15.02.2020 10:06 #4
It appears I won't receive an answer to my questions before the wrong funds are taken by the SKY direct debit on Monday.

I have contacted SKY 4 times in the last 30 days to try & resolve your mistake. Nobody would listen.

As SKY have neglected to amend their error I have no option but to cancel the direct debit. I will happily pay the correct amount on monday if you can offer me a method of doing so.

I do not have the money or cash flow to cover SKY's errors. SKY made a £1.1 Billion profit last year off their customers so you have the money to cover your own errors.