I had this sorted in under 2 mins on the online chat. He sorted it so quickly that it seems like this is something he has to do often.
I tell you what you can do Aoife. You can escalate this to the highest level in your company. Its an absolute disgrace that Electric Ireland are attempting to get away with this charge in the hope that people don't notice. My account was out of contract for six weeks and I was charged an early exit fee. This should be impossible with automated systems.
I've found threads going back years with the same problem so its obvious to me that no attempt has been made to rectify this.
Absolutely shamefull, I'll never give Electric Ireland another cent of my money.