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10.10.2019 08:25 #8
Hi Davey Devil, 

We're very sorry to read this.

We would like to investigate this. Please send us a private message

For account security, we need you to please confirm the following details for us:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Kind regards,
Aoife