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15.05.2019 08:28 #5
Originally posted by Electric Ireland: Aoife
Hi KingKong,

Thank you for your reply.

If a customer breaks their contract and leaves with their account in credit due to the switching bonus, it can be used at a later stage if the customer reopens their Electric Ireland account. As per the terms and conditions of the switching bonus, there is no cash alternative or refund available for this bonus. This is an energy credit and can just go towards bills with Electric Ireland.

Please let us know if you have any other questions.

Thanks,
Aoife

Hi Aoife

What happens if I leave contract early. I have used the early bonus but also paid a number of bills since. What is the penalty is it just the ,€50 or is the cash bonus to be paid back also. My contract end date would be August