Thanks for the information. When submitting your complaint through the online form this will only accept letters, numbers, comas or full stops. Anything other than this will be considered as a special character and would prevent the complaint form from being submitted online.
Only used letters, numbers, commas, full stops etc
I had mailed my complaint to the generic address on the 4.4.2019, and was told the mortgage query could only be queried by phone, and my complaint has not been processed by the bank, under the consumer protection code.
I have not received an acknowledgement of same within 5 days under cpc, see section 10.9 of the cpc 2012
Not accepting a complaint by email is complete rubbish, as this is considered a durable medium when communicating between a customer and financial institution.
Can you please provide an email address for me to forward my query/complaint