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12.11.2018 08:57 #6
Hi there, 

We are very sorry to read you have been charged the fee in error.

We would like to review your account and find out why it was applied. 

Can you please send us the following details via private message and we will look into this? 
  • Your full name
  • Your account number
  • The first line of your address
  • Your contact number
  • Confirmation you are the account holder (Yes/No)

Thanks, 
Aoife