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Searching for *:* in posts by Electric Ireland: Una
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I had a Power outage

Hi meboy, Our understanding from your previous reply was that you had just contacted Electric Ireland. We are sorry to read about the fault, however an electricity billing company is unable to assist in this regard as the electricity network is just the responsibility of ESB Networks. The only th

1 day, 11 hours in Electric Ireland by Electric Ireland: Una 5 Replies 154 Views

Topped up no code

Hi Garden_Gurl, We are very sorry to read it. This was a Payzone error - they host the top-up payment system: https://electricireland.payzone.ie/ and when they receive a payment, they forward it to Electric Ireland which issues the code. If there is a non communication (usually caused by a tempora

1 week, 1 day in Electric Ireland by Electric Ireland: Una 1 Reply 30 Views

24-hour ESB Networks meter x NightSaver one

Hi douglasdeodato,  Thanks for your post. You are very welcome - we're happy to advise. Kind regards, Una

1 week, 4 days in Electric Ireland by Electric Ireland: Una 4 Replies 56 Views

Complaint

Hi hargadou, Sorry to read of your unhappiness with your customer experience. To advise, we require the account details, if you private message us the Electric Ireland account number, name, address, telephone number and state that you are the account-holder. We will respond as soon as possible.

1 week, 4 days in Electric Ireland by Electric Ireland: Una 1 Reply 36 Views

Surprise 300 charge on direct debit

Hi zmasek, Thanks for your post - we are happy to help. Kind regards, Una

1 week, 5 days in Electric Ireland by Electric Ireland: Una 8 Replies 329 Views

24-hour ESB Networks meter x NightSaver one

Hi douglasdeodato, Thanks for getting in touch. The 24-hour unit rate is actually lower than the day rate for the NightSaver meter, so your bill would only go up if the majority of your usage is during the night rate hours (the night rate is significantly lower than the day rate with a NightSaver

1 week, 5 days in Electric Ireland by Electric Ireland: Una 4 Replies 33 Views 1 Thank

Surprise 300 charge on direct debit

Hi zmasek, Thanks for your post. We will assist you by private message as soon as possible. Kind regards, Una

1 week, 5 days in Electric Ireland by Electric Ireland: Una 8 Replies 262 Views

Return of money from Electric Ireland to my bank accunt

Hi Eamonn, Apologies again, however thank you for posting your update. We are glad to have helped. Kind regards, Una

1 week, 5 days in Electric Ireland by Electric Ireland: Una 7 Replies 225 Views

Air Heater - Possible to get Nest/Climote

Hi there, Thanks for your interest. The dedicated Home Services team can advise you regarding Nest or Climote compatibility, on 1850 372 333. Kind regards, Una

1 week, 6 days in Electric Ireland by Electric Ireland: Una 1 Reply 20 Views

Surprise 300 charge on direct debit

Hi zmasek, Thanks for getting in touch. We require that you send us a private message with all of the account details as requested from korraline above. One of us will respond to it as soon as possible. Thanks again, Una

2 weeks in Electric Ireland by Electric Ireland: Una 8 Replies 138 Views

Return of money from Electric Ireland to my bank accunt

Hi Eamonn, We are so sorry. We understand your unhappiness. All customer queries on our social media channels (Boards.ie, Facebook, Twitter) go into a queue, and we respond to them as soon as possible. It can take a matter of hours, however we nearly always reply on the same day (the next working

2 weeks, 1 day in Electric Ireland by Electric Ireland: Una 7 Replies 118 Views

Return of money from Electric Ireland to my bank accunt

Hi Eamonn, Thanks for getting in touch. We have replied to your private message. Kind regards, Una

2 weeks, 4 days in Electric Ireland by Electric Ireland: Una 7 Replies 10 Views

Change of billing period

Hi b4ss, Thanks for getting in touch. An Electric Ireland bill is issued after ESB Networks/Gas Networks Ireland read the meter or calculate an estimate (for customers of Electric Ireland and other billing companies). As it is on ESB Networks'/Gas Networks Ireland's schedule, we have no way of cha

2 weeks, 6 days in Electric Ireland by Electric Ireland: Una 2 Replies

€50 exit fee

Hi tippingpoint, Thanks for getting in touch. We would like to look into this for you, if you private message me the Electric Ireland account number, name, address, telephone number and state that you are the account-holder. One of us will then review it as soon as possible. Kind regards, Una

2 weeks, 6 days in Electric Ireland by Electric Ireland: Una 1 Reply

Password Reset

Hi Poochie, Thanks for getting in touch. We have not been made aware of a broad issue with the online billing system, so we need to check the account. If you private message me the Electric Ireland account number, name, address, telephone number and email, stating that you are the account-holder

3 weeks in Electric Ireland by Electric Ireland: Una 1 Reply