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DD is not working out for us from several accounts for several reasons. What options

Hi In the wind, Thanks for your post - we are happy to advise. Any SEPA IBAN can be used for direct debit, and there should not be an issue. Here is the mandate if you are in a position to try this again, as removal of the direct debit will automatically cause the security deposit to be charged.

2 days, 14 hours in Electric Ireland by Electric Ireland: Una 4 Replies 27 Views

DD is not working out for us from several accounts for several reasons. What options

Hi In the wind, Thanks for getting in touch. If you are a new customer (of less than 14 months) there is a security deposit charge applied unless the customer pays by direct debit. Direct debit is also required as part of the 12-month contract for a switching/new customer offer. Should the above a

2 days, 15 hours in Electric Ireland by Electric Ireland: Una 4 Replies

Electric PAYG meter - who is the supplier?

Hi willow2670, Thanks for getting in touch. If you would like us to check whether the PAYG meter is registered with Electric Ireland, just private message me the MPRN or the serial number with the letters "RM" preceding it on the meter itself, as well as the address. One of us will respond as soon

3 days, 9 hours in Electric Ireland by Electric Ireland: Una 1 Reply 20 Views

What to do when moving address...

Hi Bartosz, Thanks for getting in touch. We recommend telephoning Electric Ireland Customer Service on 1850 372 372 to cover both the registration and enquire about the day/night meter, as Customer Service send the service order to ESB Networks for the change from 24-hour meter to day/night meter

4 days, 17 hours in Electric Ireland by Electric Ireland: Una 31 Replies 14,111 Views

appalling customer service for new customer

Hi sweetmaggie, We are very sorry to read it. We have sent you a private message. Kind regards, Una

1 week, 5 days in Electric Ireland by Electric Ireland: Una 1 Reply 47 Views

Removing name from account

Hi Brenni, Thank you for getting in touch. It is necessary to close that account. On your last day at the property, take note of the meter-reading(s) and complete the following form - leaving the meter-reading(s) with the person who is remaining at the property, so that they can open an account in

2 weeks, 4 days in Electric Ireland by Electric Ireland: Una 1 Reply 11 Views

Joining bonus

Hi Paul, Thanks for your interest in Electric Ireland. With regard to what you would receive for a new electricity account and an existing gas account, we know that your bill saving off the units would increase from 5% to 8% (for each energy supply) per bill. To find out what bonus credit you woul

3 weeks, 1 day in Electric Ireland by Electric Ireland: Una 2 Replies 24 Views 1 Thank

Exit fee

Hi Craftylee, Thanks for confirming. If you have online billing: with meter-reading(s) taken on your last day and your opening meter-readings (taken first day) and MPRN for your new address, complete the transfer form for electricity. Close the gas account separately via this page on the day you m

3 weeks, 2 days in Electric Ireland by Electric Ireland: Una 5 Replies 38 Views 1 Thank

Exit fee

Hi Craftylee, Thanks for getting in touch. The exit fee would be applied to the gas account, yes. It could be waived if you were moving due to circumstances beyond your control though (e.g. COVID-19) and had not been aware at the time of switching that you would have to move mid contract. We reco

3 weeks, 2 days in Electric Ireland by Electric Ireland: Una 5 Replies

Submit meter reading webpage error

Hi Morrisseeee, Thanks for getting in touch. If your scheduled bill is due to issue soon, allow that to release first, check whether it is based on a meter-reading or is estimated, and if it is estimated and there is a significant difference between the estimate and the reading, send in the meter-

3 weeks, 4 days in Electric Ireland by Electric Ireland: Una 1 Reply

switching from electric ireland

Hi DontBanMe, Thanks for your post and message - we're happy to help, and we hope you return to Electric Ireland to avail of a new customer offer in the future. Kind regards, Una

1 month in Bargain Alerts [Requests] by Electric Ireland: Una 32 Replies 1,462 Views 2 Thanks

Contract end date

Hi irishgeo, Thank you for getting in touch. We can check this on the account - we have sent you a private message. Kind regards, Una

1 month in Electric Ireland by Electric Ireland: Una 1 Reply

Moved out 2 years ago, received a bill but I had a top up meter

Hi Francisco, The dedicated Pay As You Go (PAYG) telephone team are the department to check this for you - they are available on 1850 372 372 if you contact them with your account details (if you no longer have the account number, they can search with the telephone number on the account at the time

1 month in Electric Ireland by Electric Ireland: Una 1 Reply 1 Thank

Exit fee while not in contract

Hi Brian, Thanks for getting in touch. We have sent you a private message. Kind regards, Una

1 month, 1 week in Electric Ireland by Electric Ireland: Una 1 Reply

Bereavement

Hi OpenYourMind, We are very sorry to read of your loss. The process that would be followed is not changing the name on the account, but opening a new account in your name. A new account, which does not have direct debit set up on it, automatically has the security deposit applied (and this is rem

1 month, 1 week in Electric Ireland by Electric Ireland: Una 3 Replies 96 Views 1 Thank