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Why does my bill have two readings?

Hi armabelle, I can appreciate that the usage as stated on this particular bill isn't clear, which is why we would need to have a look at your account first to provide any further information and see why the figures are showing as they are. If you could send us the details as outlined abov

4 years, 3 months in Electric Ireland by Electric Ireland: David 3 Replies 61 Views

Why does my bill have two readings?

Hi armabelle, Thanks for your post. In the attached screenshot, the 'a' next to a reading indicates it was an actual reading, whereas the 'p' indicates a reading calculated at the time of a price change. This would be the reason for the additional reading. Can you send us the following

4 years, 3 months in Electric Ireland by Electric Ireland: David 3 Replies 29 Views

Re: security deposit

Hi BooBugs, Thanks for getting in touch. Security deposits are only required of new customers if they choose not to pay by direct debit. They are returned to customers after six clear bills (or fourteen months). If you would like us to have a look at your account for you, please feel free t

4 years, 3 months in Electric Ireland by Electric Ireland: David 1 Reply 38 Views

Redeeming €10 vouchers

Hi lotsofthegreen, Thanks for your post. While we are unable to discuss another customer's account, if your family member can get in touch with us directly we will be happy to investigate this for them. For general frequently asked questions on Electric Ireland Rewards, see here. Pleas

4 years, 3 months in Electric Ireland by Electric Ireland: David 9 Replies 119 Views

new customer

Hi cena, Thanks for your post. You can find our full range of price plans for new customers here. This includes our Dual ValueReward, which offers prospective customers a €120 switching bonus and up to 8.5% savings off our standard unit rate. and our price plans for Smart Heating Controls, whi

4 years, 3 months in Electric Ireland by Electric Ireland: David 1 Reply 12 Views

Less credit given than what I was promised on switching to Electric Ireland

Hi khalid100, Thanks for getting in touch. Our online switching bonus of €120 has been available to customers since the 18th May onwards; can you advise where you saw the €150 offer? Thanks, David

4 years, 3 months in Electric Ireland by Electric Ireland: David 5 Replies 46 Views

Meter not getting read

Hi mcgucc22, Thanks for getting in touch. ESB Networks take electricity meter readings four times per year on behalf of all suppliers; on the remaining two occasions (of six) your meter will be estimated, though this may be more if there are access issues. If there shouldn't be access issu

4 years, 3 months in Electric Ireland by Electric Ireland: David 1 Reply 21 Views

Poweringrewards site

Hi Davy, Great to hear it's working for you now, we appreciate you letting us know. Thanks, David ________

4 years, 3 months in Electric Ireland by Electric Ireland: David 8 Replies 89 Views

New Build with no electricity — How to get connected

Hi swingking, Thanks for your post. If it's part of a housing development, normally the builders/developers would look after getting the property's supply connected via ESB Networks. All you would need to do then is follow these steps. If you are interested in browsing our new customer price plan

4 years, 3 months in Electric Ireland by Electric Ireland: David 1 Reply

How do I stop door to door sales people?

Hi TonyStark, Thanks for getting in touch. We do regret any inconvenience caused. If you send us your details by private message, we can have you added to our do-not-call list. Please let us know should you have any other questions. Thanks, David

4 years, 4 months in Electric Ireland by Electric Ireland: David 1 Reply 65 Views 1 Thank

Do I require 3 Nest devices in a 3 zone heating system?

Hi Miccko, Thanks for getting in touch. Depending on the particular system, you would require at least two Nest Thermostats. The third generation Nest can, in the vast majority of cases, control hot water as well as heating. It works with on/off hot water tanks, OpenTherm-compatible syste

4 years, 4 months in Electric Ireland by Electric Ireland: David 1 Reply 14 Views

old meter?

Hi celica1994, Thanks for getting in touch. Have you already registered an account with us at the property? As a new customer registering with Electric Ireland you would need to have this older token meter removed. You would have the option of availing of one of our new Smarter Pay As You Go meter

4 years, 4 months in Electric Ireland by Electric Ireland: David 1 Reply 21 Views

Multi zone nest

Hi Dardania, Thanks for your post. Yes, the third generation Nest can control hot water; we regret any confusion. Based on the information provided in benzene12's previous post, controlling the hot water in the manner suggested may have involved a separate zone. However, in general, a

4 years, 4 months in Electric Ireland by Electric Ireland: David 3 Replies 40 Views

New account

Hi bonzodog2, Thanks for getting in touch. The moving in/out facility on our website is located here (in the Online Services section), but using the switching application should have the same effect in this case. There shouldn't be any danger of disconnection, but we would be happy to look

4 years, 4 months in Electric Ireland by Electric Ireland: David 1 Reply 6 Views

Multi zone nest

Hi benzene12, Thanks for getting in touch. While the Nest thermostat can be used in a multi-zone heating system, it is not expressly designed for this; you would need a separate Nest device for each zone. A survey of your heating system would need to be carried out by a technician

4 years, 4 months in Electric Ireland by Electric Ireland: David 3 Replies 4 Views