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Legitimate post removed from thread.

My post on EU261 compensation discussion are been removed by the Mod. We disagree on the interpretation of EU261 on whether downgrading seats could be a legitimate claim under the regulation. He thinks it doesn't apply, I think it might. "Your posts are off-topic as you blatantly do not q

1 month in Help Desk by paddy19 6 Replies

How to cancel my account?

When asked how to cancel an account Eir Reps on this site continually provide this link: https://www.eir.ie/switching/#ceasing Most of this page refers to switching not cancelling. The only specific reference to cancelling/ceasing refers to a required "30 days' written notice". It fails however

2 months, 1 week in eir by paddy19 5 Replies 102 Views 1 Thank

Are agents on phone and web chat trained in Eirs code of practice for complaints?

There appears to be a lack of familirity with the complaint escalation process among Eir customer care staff. Can you confirm that all customer care staff are trained in the code of practice for complaints?

2 months, 1 week in eir by paddy19 4 Replies

“interactive voice recognition system to redirect callers to a more experienced custo

"Pleading for leniency, defence counsel Joe Jeffers ....... had implemented an “interactive voice recognition system” to redirect callers to a more experienced customer service agent on their third call. Jun 26th 2018 Short URL Is this system operating at present?

2 months, 2 weeks in eir by paddy19 2 Replies

Land line out of bundle charges, anyway to avoid the ridiculous 59 minute rule.

Hi, Any way to avoid the ridiculous over 59 minute rule in landline charges? Obviously, apart from the pain in the ass option of tracking, terminating  and redialing. Thanks

2 months, 3 weeks in eir by paddy19 7 Replies

When will Eir allow customers to work service problems using email?

Eir has a crisis in customer service, well documented here. Customers are sitting on phones for hours and getting poor service when they ecentaully get through. When will Eir allow customers to work issues using email. Please don't use the privacy excuse, lots of companies do it. This would lim

3 months in eir by paddy19 1 Reply

4G mobile broadband SIM only works on 3G. Other 4G sim connects to 4G no problem.

Same location. Same Router. Same settings. Bill pay account. 2 brand new 4G sims would not connect to 4g. Both working fine on 3G. PAYG sim connected to 4G no problem. Guy in Eir shop was as perplexed as I was was. Spent 94 minutes on chat, telling me to get another SIM, go the shop, call techn

9 months, 3 weeks in eir by paddy19

Why does no one in Eir Galway Eyre Square branch ever answer the phone? Why is the p

Isn't wonderful that a mobile phone has a branch where the phone always rings out and the phone mailbox is full. I doubt if I'm the first to encounter this problem

1 year, 6 months in eir by paddy19 3 Replies

Red Roaming PAYG turned off if you run out of credit!

Hi, I had Red Raoming on. I ran out of credit. Topped up by €20. Balance went to zero in a day. Nice Vodafone lady told me that  was on the standard data plan and that had eaten my credit because "Red Roaming is turned off when you run out of credit". In fairness she restored my €20. Wh

3 years, 3 months in Vodafone by paddy19 3 Replies

Which Provider? What Type Of Broadband? Broadband In My Area? !!POST HERE ONLY!!

Have a look at the marking on the actual cable. A code and supplier name should let you know if it's fibre

2 weeks, 6 days in Broadband by paddy19 1,354 Replies 240,020 Views

Denial of boarding plain and simple.

Assuming this was an EU carrier and the reservation is on one ticket. If you had a valid reservation and were available to board then this is a denial of boarding plain and simple. The airline should have asked for volunteers per the regulation so they are not in a great position to argue. In my v

3 weeks, 4 days in Aviation & Aircraft by paddy19 155 Replies 10,774 Views

EU261 compensation discussion

It seems unlikely that the airline is offering €1,500 (€250 x 6) to passengers who are not entitled to it. In my experience most airlines are reluctant to produce the loot even when you are definitely entitled to it

3 weeks, 4 days in Aviation & Aircraft by paddy19 155 Replies 10,575 Views

EU261 compensation discussion

Feckin hell that is a long way from Pakistan!

3 weeks, 6 days in Aviation & Aircraft by paddy19 155 Replies 10,354 Views

EU261 compensation discussion

OK fair point. Min Connection time at HEL seems to be 35 minutes so your ok there. First question, was your flight from BKK to Hel with an EU airline? The "Pakistan airspace closure" is going to make compensation very difficult

3 weeks, 6 days in Aviation & Aircraft by paddy19 155 Replies 10,309 Views

EU261 compensation discussion

"Subsequently we arrived into HEL 1 hour late and my connecting flight had already departed." As you've probably guessed, this doesn't look like a runner under EU261. You need a minimum of a 3 hour delay for compensation

3 weeks, 6 days in Aviation & Aircraft by paddy19 155 Replies 10,267 Views