https://www.boards.ie/ Wed, 01 Jul 2026 00:20:13 +0000 en telegraph — boards.ie - Now Ye're Talkin' https://www.boards.ie/discussion/2057630364/eir-telegraph-poles Wed, 03 Aug 2016 15:44:34 +0000 Broadband ciaran012 2057630364@/discussions
I am currently in the process of a new build and we took the initiative to ring Eir to get the house line connected. I went and created an account etc and the operator who set this up said KN would be in contact within 5 Working day to do an assessment on the site.

The KN Technician came to the site and said that the local station had the capacity for a new phone line and broadband and only is within a mile! He then recommended two telegraph poles due to the geometry of the site. He then said that EIR should be out within 3 weeks to put the poles in.

I receipt of this information got Cat6 cables ran by the electrician around the house to future proof it as it is also in an area to be upgraded to fiber.

Now, 3 weeks later I get a registered post letter saying that no services are available in my area for a phoneline or broadband! Note: I am literally surround by telegraph poles! One person just over has nearly a .5km of a driveway with telegraph poles going to full length!

The woman from Eir who sent me the letter then rang me the next day and outlined that they are only willing to offer me Fixed cellular Data which was the min they had to offer. I explained that the KN technician said that there was no issues with getting a line and she said that he had no authority to say that and it was solely their decision @ Eir.

After further arguing with her she said that it went before a panel of engineers and management etc and they decided the value of the telegraph poles & work involved vs what my new contract would be was not worth there time and they had a right to do this as they offered me the basic package which is required by law.

I offered to pay for the telegraph poles and she refused saying that the decision had been made, there was no appeal option.

I rang comreg and they said they had a right to do this.....by offering the FCD they had basically refused me but met there min requirements by law....

I am just looking to see if anyone has had the same issues? And was there a work around?
I couldn't find anything like this on the forums.

Thanks for reading

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