Invasion of Privacy by < Guesthouse owners>

Big D Power — Wed, 05 Feb 2014 18:43:46 +0000

Guys,

I was mortified this morning by the intrusion of our room by a member of the staff at , Dublin 9. Myself and my partner stayed at this guesthouse overnight. We inadvertently lost the track of time this morning, which we were almost an hour past the check out. We thought it was 12 but it was in fact 11. Never mind but the point is that does a staff member have a right to open the door and tell us that we need to check out while we were still in bed?

I was mortified because I felt that the staff member could have the courtesy and respect by placing a note telling us that and late check out would apply. We would have no problem in paying for this. I confronted this staff member about this at the reception a few minutes later. She said that she was ordered by her boss. Her boss who is the proprietor was very rude and said that her staff telephoned and we never replied. Why? We are deaf and could not hear the phone. The staff knew we were deaf since we checked in and requested them to place a note under the door in case of emergency since we cannot use the telephone. (really special equipment for deaf should be provided as in case in some places).

The proprietor shrugged our protest and that we cannot hear the phone, etc. We complained about the intrusion of privacy and that she was being unethical. She even mocked our deafness and laughed by saying that we have to pay. She was so unapologetic. While we were annoyed by her discriminatory attitude, we remained calm and requested her to apologise. She refused by calling us a bluff that she would call in gardai. I said to her go ahead and we would discuss with gardai about the problem. It would be more of a civil matter than the criminal matter since we never refused to pay anyway.

My car was parked outside and the proprietor blocked my car by placing her car on front of mine. I think it was illegal to do so. I took the photo of this as an evidence. I managed to free my car from the blockage and got out. My partner and I requested the proprietor to apologise but she refused and continued to abuse and ridiculed our deafness. She kept smirking at us all the time. She in fact has not called gardai and gave us one more chance to settle up but we were not in position to do so with such kind of treatment. I wrote a note to her that she can go ahead and call the garda and that we were leaving, leaving her my number for gardai to contact me.

I will be calling in gardai to report but I am not sure what gardai can do. Still I will ask. I will also ask about the blockage of my car. I will be going down a number of avenues that might be available for us to raise our grievance as follows:

1. Intrusion of our privacy;
2. Discrimination on our deafness;
3. Attitude of the proprietor;
4. Blocking our car.

Which agency should we complain about the attitude and behaviour of the hotel, B + B and Guesthouse by the proprietor/manager/staff.

Your assistance would be greatly appreciated.

B&B Alcohol licence

Lauraash — Tue, 19 Jun 2012 12:58:45 +0000

I am in the process of setting up a B&B and was wondering is there any possibility of selling alcohol solely to the guests?? would I require a licence or what are the restrictions??

Not enough bedrooms in the hotel for all guests

k4899g — Tue, 29 Mar 2011 13:28:20 +0000

I am planning our wedding for summer 2013 but nothing is booked yet. My heart is set on Dunmore House Hotel, Clonakilty, West Cork but they only have 29 bedrooms and you can only reserve 20 of them for wedding guests which means that the other 100 or so guests will have to stay elsewhere.

I am worried that people will find it too inconvenient or that people will be inclined to leave the wedding earlier than they would have if they had a bedroom in the hotel.

Has anyone experience of this or any suggestions?

guest accommodation — boards.ie - Now Ye're Talkin'

Invasion of Privacy by < Guesthouse owners>

B&B Alcohol licence

Not enough bedrooms in the hotel for all guests