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Fastway/Parcel Connect

24567…28

Comments

  • #32
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,483 ✭✭✭Zardoz


    nava wrote: »
    I think you better call Parcel Connect 1st to give you the pin as they shop should not be able to release the package until you give them the pin, not sure after they scan it how long it takes to sms you the pin

    Thanks
    They dont seem to have a general contact number only county depots.
    I see its Fastway running the service,I've actually had nothing but trouble using them in the past to be honest ,the local delivery guy is a total clown
    Post edited by whiterebel on


  • #33
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Zardoz wrote: »
    Thanks
    They dont seem to have a general contact number only county depots.
    I see its Fastway running the service,I've actually had nothing but trouble using them in the past to be honest ,the local delivery guy is a total clown

    I think we called the local when we used it.
    Post edited by whiterebel on


  • #34
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    I hope their service is not all doom & gloom. I have three Masterpiece Transformers around €150 each coming to them. Got tired of Parcel Motel because they've no lockers in Limerick City.
    Post edited by whiterebel on


  • #35
    bur
    Registered Users, Registered Users 2 Posts: 1,693 ✭✭✭bur


    The problem is none of these shops actually know they are signed up to this service. So the parcel arrives and they don't know what to do with it.
    Even the local depot didn't know what i was talking about. It's a pity cause it's a great idea, just very poorly implemented.
    Post edited by whiterebel on


  • #36
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Ah yes I saw that but I called into the shop I've selected as my "favourite" and was most surprised when they were fully cognizant of the service.
    Post edited by whiterebel on


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  • #37
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Well my parcel got signed for at 8:53am and at 11:14am I got an email saying it was on it's way down from NI. Anybody know how long before I (hopefully) get a text to collect it please?
    Post edited by whiterebel on


  • #38
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Deleted User wrote: »
    Well my parcel got signed for at 8:53am and at 11:14am I got an email saying it was on it's way down from NI. Anybody know how long before I (hopefully) get a text to collect it please?

    Will be tomorrow.
    Post edited by whiterebel on


  • #39
    Stinicker
    Banned (with Prison Access) Posts: 7,099 ✭✭✭Stinicker


    I just ordered my first item into Parcel Connect here, am a long time Parcel Motel customer so am just curious to try out the new service despite the extra 55cent cost compared to Parcel Motel. Will be interesting to see how it goes.

    Parcel Motel update their website and usually include a picture when the parcel is checked-in at the Depot and then both email and text the following morning when the parcel is delivered into the Motel.

    Does Parcel Connect update their system along similar lines?
    Post edited by whiterebel on


  • #40
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Nope. This is my first transaction with them as well. I don't think there's any need to use their website at all really. They email you when the parcel is on the way and I think they text you the PIN needed to collect it.
    Post edited by whiterebel on


  • #41
    Stinicker
    Banned (with Prison Access) Posts: 7,099 ✭✭✭Stinicker


    I find the Parcel Motel website very handy as I can see if a parcel has arrived and been checked-in at Belfast, I actually live 35kms from my nearest Parcel Motel but luckily my sister commutes past it Monday - Friday so I can plan ahead to have it picked up and I just forward on the text then.

    At least with Parcel Connect it is available locally to me so if it proves to be a good reliable system I might switch over to Parcel Connect entirely rather bugging my sister to collect each time from the not-so local Parcel Motel.
    Post edited by whiterebel on


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  • #42
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    That's kind of the same with me. The Parcel Motel lockers are about 13 miles from me but my brother passes them on the way to work and back home again. I've had enough of asking for favours......hopefully Parcel Connect will come through.
    Post edited by whiterebel on


  • #43
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Well I collected my parcel but it was slightly traumatic. Even though I had called into the shop two weeks ago and was assured they knew what Parcel Connect was I was met with puzzled looks this morning.

    After about five minutes of chaos I got out with my parcel however I was kind of given out to. They told me the shop was "more a drop-off point than a collection point"!! I told them they were on the parcel Connect website but it fell on deaf ears.

    Not quite sure what to do now as I have something else on pre-order (will be in stock on Monday)....I suppose I'd better change my "favourite location"!!

    Before anybody chooses a collection point I'd recommend to go into the shop and check that they know what it is and that they're OK about having people collect their items there.
    Post edited by whiterebel on


  • #44
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Deleted User wrote: »
    Well I collected my parcel but it was slightly traumatic. Even though I had called into the shop two weeks ago and was assured they knew what Parcel Connect was I was met with puzzled looks this morning.

    After about five minutes of chaos I got out with my parcel however I was kind of given out to. They told me the shop was "more a drop-off point than a collection point"!! I told them they were on the parcel Connect website but it fell on deaf ears.

    Not quite sure what to do now as I have something else on pre-order (will be in stock on Monday)....I suppose I'd better change my "favourite location"!!

    Before anybody chooses a collection point I'd recommend to go into the shop and check that they know what it is and that they're OK about having people collect their items there.

    Did you contact Parcelconnect about that? as you said if it's available on the website you should be able to collect but looks like shop assistant didn't get training as how it works and what to do or they couldn't be bothered.

    From my last parcel going to shop now looks like early 500 is the tracking number, so looks like it could be 500 parcels deliver so far, is your number similar to that?
    Post edited by whiterebel on


  • #45
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Mine was in the 460 or so. I do think they have had quite a small amount of parcels so far. There was no real advertising campaign about it.
    Post edited by whiterebel on


  • #46
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Yes mine is early 500s as well.....as regard the shop well the poor girl at the checkout called the manager over and he told me that they don't do collections as well. He said he'd ring Parcel Connect...

    Just fired off an email ....not expecting much help though.
    Post edited by whiterebel on


  • #47
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,483 ✭✭✭Zardoz


    nava wrote: »
    I think we called the local when we used it.

    3 days later and still no Pin.
    I have been ringing the Cork office of Fastway for the last 2 days and no one is answering the phones.No reply to emails either.
    I knew never to use Fastway again ,they are a complete shambles of a company.
    Post edited by whiterebel on


  • #48
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Yeah I'm going to go back to Parcel Motel. I've emailed the site I made the pre-order on and asked to change the delivery address. The fact the people in the shops know next to nothing about a service they're supposed to be providing just makes me too anxious.
    Post edited by whiterebel on


  • #49
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Zardoz wrote: »
    3 days later and still no Pin.
    I have been ringing the Cork office of Fastway for the last 2 days and no one is answering the phones.No reply to emails either.
    I knew never to use Fastway again ,they are a complete shambles of a company.

    Maybe contact the Dublin or another office number.

    Go or call the store to get them to scan it, that should generate the pin, you might have to wait a few minutes to get the pin. Or they might just give it to you without charge when they see is in your name without scanning.

    If parcel connect sees that parcels are handed out without scanning they will do something about it.

    I will send them a mail to give them my feedback but we should all do the same.
    Post edited by whiterebel on


  • #50
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    It's a pretty simple process but a lot of shops don't seem to know it and give out about it even though they signed up to do it.

    1) Parcel gets delivered
    2) Shop scans it in on their payzone machine which triggers and email and text to the buyer with the pin
    3) Buyer goes in with pin, shop scans parcel on payzone machine and enters the 4 digit pin. A receipt prints out and shop takes €4.50
    done.
    Post edited by whiterebel on


  • #51
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    Yeah it's gutting that they don't seem to have clued up the shops on it because it was faultless until I went to collect the bleeding thing!!! :D Hopefully they'll get their act together but I don't intend to be one of their guinea pigs.
    Post edited by whiterebel on


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  • #52
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Not sure who's responsibility it is, if it's FastWay or payzones to provide the information. Suppose I'm just lucky that the 3 shops I've used so far have been extremely helpful. Hopefully it takes off soon and get's more stores involved. Would love it to be as popular as collect+/myhermes over in the UK
    Post edited by whiterebel on


  • #53
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,483 ✭✭✭Zardoz


    nava wrote: »
    Maybe contact the Dublin or another office number.

    Go or call the store to get them to scan it, that should generate the pin, you might have to wait a few minutes to get the pin. Or they might just give it to you without charge when they see is in your name without scanning.

    If parcel connect sees that parcels are handed out without scanning they will do something about it.

    I will send them a mail to give them my feedback but we should all do the same.

    Cheers Nava
    I finally got through to the Cork office and they told me to just call into the payzone point and tell them they have a parcel for me.
    No Pin required she said ,which I thought was odd but I'll go in and see how I get on.

    I really hope that they can resolve the gremlins as this has the makings of a great service especially for large items .

    Update:
    Called into shop and asked about the service.
    The guy behind the counter wasnt too sure about it but was helpful and said they would have a look.
    I spotted the parcel over in the corner and the guy just gave it to me ,no scanning ,no charge ,didnt seem to know what it was about .
    Post edited by whiterebel on


  • #54
    Collibosher
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭Collibosher


    Zardoz wrote: »
    ...The guy behind the counter wasnt too sure about it but was helpful and said they would have a look....

    Someone in our household had a similar experience when dropping in an Asos return to a Parcel Connect agent.

    They seemed genuinely bewildered, and had no idea what he was on about.

    They even had Parcel Connect sign in the window :D
    Post edited by whiterebel on


  • #55
    Rosedust84
    Registered Users, Registered Users 2 Posts: 155 ✭✭Rosedust84


    Anyone know how long it takes for them to get a parcel from the North to Dublin? I had one checked in yesterday afternoon and no text yet, their site says they operate Monday to Friday only so I'm assuming I won't hear anything until at least Monday? I'm not in a major rush to get it, parcel motel just has me a little spooked :D
    Post edited by whiterebel on


  • #56
    [Deleted User]
    Posts: 8,317 ✭✭✭ [Deleted User]


    dublin-texas wrote: »
    https://www.dpdparcelwizard.ie/Welcome#/

    I just got informed that I have a delivery due tomorrow....the only thing is I didn't order anything with them!!! The sender is listed as "F.O.C STATIONERY ACCOUNT"....I wonder have I won something? Only other thing I can think of is a printer part I ordered from Canada sent by Canada Post which I assumed would be delivered by An Post.
    Post edited by whiterebel on


  • #57
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Deleted User wrote: »
    I just got informed that I have a delivery due tomorrow....the only thing is I didn't order anything with them!!! The sender is listed as "F.O.C STATIONERY ACCOUNT"....I wonder have I won something? Only other thing I can think of is a printer part I ordered from Canada sent by Canada Post which I assumed would be delivered by An Post.

    mmm same as me, also a parcel due from "F.O.C STATIONERY ACCOUNT" I thought it could be I won a competition on facebook. but not expecting anything.
    Post edited by whiterebel on


  • #58
    Danger Fourpence
    Registered Users, Registered Users 2 Posts: 190 ✭✭Danger Fourpence


    A Christmas card from them I'll bet.
    Post edited by whiterebel on


  • #59
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,321 ✭✭✭Yggr of Asgard


    nava wrote: »
    mmm same as me, also a parcel due from "F.O.C STATIONERY ACCOUNT" I thought it could be I won a competition on facebook. but not expecting anything.

    I had the same, got an e-mail and sms notification too (not expecting anything via DPD) and this morning the parcel has disappeared from the interface and tracking.
    Post edited by whiterebel on


  • #60
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    dublin-texas wrote: »
    I had the same, got an e-mail and sms notification too (not expecting anything via DHL) and this morning the parcel has disappeared from the interface and tracking.

    Mine still on website out for delivery, you mention DHL on your reply but I assume is a mistype and you meant DPD.ie or did you check wrong website.

    Where you register on the parcel wizard website? If we all are I wonder if it's some kind of gift for xmas?
    Post edited by whiterebel on


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  • #61
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,321 ✭✭✭Yggr of Asgard


    nava wrote: »
    Mine still on website out for delivery, you mention DHL on your reply but I assume is a mistype and you meant DPD.ie or did you check wrong website.

    Where you register on the parcel wizard website? If we all are I wonder if it's some kind of gift for xmas?

    Thanks nava, that was a typo, obviously it's DPD.

    Well mine is gone both from DPD via tracking number and parcelwizzard.

    When you get it, let us know what it was.
    Post edited by whiterebel on


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