Parcel Motel Thread (post all related questions here)

Allyall · 03-05-2013 09:58AM

Allyall wrote: »

Is there any way for Parcel Motel to check with people if they are expecting a parcel?

I stand corrected..

That's pretty cool.

I didn't know you could see it in a photo. Although i can't really make out what it is, i'm pretty sure it's junk mail.

MrVestek · 03-05-2013 10:20AM

Allyall wrote: »

I stand corrected.. That's pretty cool.

I didn't know you could see it in a photo. Although i can't really make out what it is, i'm pretty sure it's junk mail.

Ha.. look at one of my old pics.

I don't remember ordering a scales..

It's not the scales, they're delivering the entire wooden unit out to you. It's a loyalty gift. Looks like a nice cabinet too! :P

eamonnq · 03-05-2013 10:38AM

Parcel Motel: Orla wrote: »

If you receive junk mail to your Parcel Motel locker, please let us know and we will credit the €3.50 back to your account.

You can log into your account and see a photo of the item, if it is a letter/brochure that you did not order, let us know and we will remove it, dispose of it, and credit your account.

Excellent, great idea!!

Ilovelucy · 03-05-2013 12:41PM

Castlebar just gone live. Happy days.

CADDmaster · 03-05-2013 01:57PM

Parcel Motel: Orla wrote: »

You hear right! We're testing the Parcel Motels in Wexford Town and New Ross at the moment. Hoping to have them up and running very soon

Hi Orla

Where is the PM to be sited in Wexford Town?

Cheers

NATLOR · 03-05-2013 02:57PM

Fred Swanson wrote: »

This post has been deleted.

Totally agree,there are many companies who could learn a thing or two about customer service from PM and Orla in particular

MrVestek · 03-05-2013 02:59PM

NATLOR wrote: »

Totally agree,there are many companies who could learn a thing or two about customer service from PM and Orla in particular

Absolutely 100% wholeheartedly agree and this is from somebody that has been on both sides of the fence in the past.

Digits · 03-05-2013 09:05PM

I'm waiting on a package to be delivered to my local parcel motel (Cork). It was checked in to the Dublin depot today around 12, could it be there sometime tomorrow or will it be Monday now (or Tuesday with the Bank Holiday)?

FaganJr · 03-05-2013 09:05PM

Ilovelucy wrote: »

Castlebar just gone live. Happy days.

That is good news.. :-)

Chris_5339762 · 05-05-2013 07:59PM

Parcel Motel: Orla wrote: »

If you receive junk mail to your Parcel Motel locker, please let us know and we will credit the €3.50 back to your account. We have to send everything out as we can't always be sure what is junk and what is not. Lots of our customers use the service to receive letters and magazine subscriptions are also very popular. You can log into your account and see a photo of the item, if it is a letter/brochure that you did not order, let us know and we will remove it, dispose of it, and credit your account.

Thats brilliant. I'm a regular enough user but the whole junk mail issue was always a big worry for me, as there was absolutely no way of realistically getting companies to stop sending it to you. Another +1 for PM!

skitzyspider · 06-05-2013 10:53AM

Does anybody know if Night Line deliver on Bank Holidays? My parcel was checked into Belfast Saturday morning and was just wondering if I would get it today or will I have to wait till tomorrow?

Thanks in advance....

skitzyspider · 07-05-2013 08:20PM

skitzyspider wrote: »

Does anybody know if Night Line deliver on Bank Holidays? My parcel was checked into Belfast Saturday morning and was just wondering if I would get it today or will I have to wait till tomorrow?

Thanks in advance....

On twitter it said any parcels that came in over the weekend would be in your motel by 7am on Tuesday but no txt msg today so I rang them...

seemingly I won't get it until Wednesday :-(

big_drive · 08-05-2013 04:36PM

Any date available for the motel in Glanmire, Cork to start operating?

Tar.Aldarion · 09-05-2013 08:48AM

Does it matter what name is on it, it's just the PMID that it's sorted by?

Fred Swanson · 09-05-2013 11:14AM

This post has been deleted.

DylanII · 09-05-2013 12:43PM

I was very happy with Parcel Motel until I received a package today.

It was clearly marked fragile and yet they squashed it into one of the smaller doors, resulting in everything inside becoming damaged. And it wasnt even a big package, it could have easily fit inside one of the other doors.

eamonnq · 09-05-2013 12:57PM

Tar.Aldarion wrote: »

Does it matter what name is on it, it's just the PMID that it's sorted by?

I think they use both, and they have to match what is on their system.

Probably to allow for someone putting in the wrong PMID in error.

Parcel Motel: Orla · 09-05-2013 02:37PM

DylanII wrote: »

I was very happy with Parcel Motel until I received a package today.

It was clearly marked fragile and yet they squashed it into one of the smaller doors, resulting in everything inside becoming damaged. And it wasnt even a big package, it could have easily fit inside one of the other doors.

Sorry to hear this. Please email the details to customerservice@parcelmotel.com and we will sort it out for you.

Tar.Aldarion · 09-05-2013 09:59PM

Orla, I ordered something with somebody elses name on it, will it be stopped?

witnessmenow · 10-05-2013 10:25AM

Tar.Aldarion wrote: »

Orla, I ordered something with somebody elses name on it, will it be stopped?

They wlll probably ring your number to confirm the parcel is for you (you'll prob be asked to describe it, What the name on the delivery, what seller etc). I ordered something with my Gfs name on it and thats what happened.

TomOnBoard · 10-05-2013 10:33AM

I had a package posted in the UK using Royal Mail's Signed-For service. It was posted on 30 April, but doesn't seem to have arrived in Belfast yet.

Is this an inordinate delay?

witnessmenow · 10-05-2013 10:42AM

TomOnBoard wrote: »

I had a package posted in the UK using Royal Mail's Signed-For service. It was posted on 30 April, but doesn't seem to have arrived in Belfast yet.

Is this an inordinate delay?

Do you have a tracking number? When you say Belfast, do you mean it hasnt made it to Belfast yet or Parcel Motel dont seem to have it?

TomOnBoard · 10-05-2013 11:12AM

witnessmenow wrote: »

Do you have a tracking number? When you say Belfast, do you mean it hasnt made it to Belfast yet or Parcel Motel dont seem to have it?

No Tracking No. The package hasn't appeared on my a/c yet.

iPhone. · 10-05-2013 10:56PM

How long does it take for a parcel that was delivered to the Newtonabbey Depot to show in your parcel motel account?

My parcel was handed over to nightline at the NI depot at 16.50 today but still hasn't shown up on my parcel motel account almost seven hours later?

wmpdd3 · 11-05-2013 10:40PM

Parcel Motel is the best invention ever, I'm saving a mint. I've rediscovered E-bay! Brilliant service, just noticed the photos too, perfect.

TomOnBoard · 11-05-2013 10:42PM

Is anyone finding a delay with parcels handled by the Royal Mail?

MrVestek · 11-05-2013 10:55PM

TomOnBoard wrote: »

Is anyone finding a delay with parcels handled by the Royal Mail?

Yeah but that's hardly Parcel Motel's fault. Royal Mail is pretty crap in my experience.

TomOnBoard · 12-05-2013 12:39AM

Achilles wrote: »

Yeah but that's hardly Parcel Motel's fault.

I don't believe I implied in any way that, if there is such a delay, it is in any way PM's fault. I was more exploring whether Royal Mail might delay deliveries to the Parcel Motel depot. Competitors and all that..

edhead · 12-05-2013 12:52AM

Used Parcel Motel during the week for first time. Messed up my order and forgot to specify PMID number to Hush Puppies (I was buying a pair of boots).

Couldnt have been more helpful and reassuring in my dealings with the customer support agent in Parcel Motel. Thumbs up from me all the way.

Hope they clean up down South.

wmpdd3 · 12-05-2013 12:02PM

I got a text at 23:50 to tell me my package was at the local motel so I can pick it up anytime today.

Compare that to waiting in all morning for a package!

Perfect.

Parcel Motel Thread (post all related questions here)

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