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Major Outage at Hosting365

the_batman · 2006-07-05 13:16:31

There was a major outage at hosting 365 today. We lost access to our deidcated servers at a little before 13:15. For the next 30 minutes, all site using hosting 365, including boards.ie and www.hosting365.ie, were unavailable. The sites came back at about 13:45, but there is no comment on the hosting 365 site as yet. When…

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05-07-2006 2:16pm

#1

the_batman

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There was a major outage at hosting 365 today. We lost access to our deidcated servers at a little before 13:15. For the next 30 minutes, all site using hosting 365, including boards.ie and www.hosting365.ie, were unavailable.

The sites came back at about 13:45, but there is no comment on the hosting 365 site as yet.

When the servers came back, we noticed that our dedicated servers had been rebooted, so it looks to me like there was a power outage.

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#2 05-07-2006 2:33pm
Santa Claus

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Surely it couldn't have been a power outage, they have redundant systems and generators on site don't they ?

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#3 05-07-2006 2:34pm
eoge

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Yeah. It got me bad too.

Apparently there was a fire at their data centre.

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#4 05-07-2006 2:37pm
eoge

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Anyone know of an SMTP server that'll let me send mail through it? I still can't use mail.hosting365.ie.

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#5 05-07-2006 2:41pm
the_batman

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I tried to log on to their support forum, but as you can see from the attached image, it is not available.

There is still no update on their site. I can understand them having a fire and this causing them an outage, but surely they should put something up on their site to let their 50,000 + customers know.

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#6 05-07-2006 2:47pm
mneylon

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eoge wrote:

Anyone know of an SMTP server that'll let me send mail through it? I still can't use mail.hosting365.ie.

Your ISP should allow you to relay

Blog | Tweets

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#7 05-07-2006 2:50pm
Sponge Bob

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and did the sprinklers come on <cough>

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#8 05-07-2006 2:54pm
the_batman

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Sponge Bob wrote:

and did the sprinklers come on <cough>

I think they have a halon system there.

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#9 05-07-2006 3:17pm
Sponge Bob

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the_batman wrote:

I think they have a halon system there.

How many were choked to death ???

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#10 05-07-2006 3:22pm
flamegrill

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apparently an esb substation blew and took out power in park west ... 365 should have been unaffected by that.

Paul

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#11 05-07-2006 3:22pm
DOLEMAN

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In fairness they are probably still trying to fix everything and will make an announcement later.

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#12 05-07-2006 3:27pm
steve-hosting36

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An official announcement will be posted to our forums in the next few minutes. Apologies to those customers affected, we suffered from an unfortunate confluence of events. All systems are 100%.

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#13 05-07-2006 3:29pm
the_batman

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Sponge Bob wrote:

How many were choked to death ???

I used to work in a large datacentre with the halon system. I was always terrified that it would go off when I was in the room.

I was told that there was a 20 second delay between the alarm going off and the system initiating. I still never felt comfortable in that room!

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#14 05-07-2006 3:52pm
smarty

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steve-hosting36 wrote:

An official announcement will be posted to our forums in the next few minutes. Apologies to those customers affected, we suffered from an unfortunate confluence of events. All systems are 100%.

I have to question this 100% comment, because I can see a couple of shared hosting sites that have not come back since the outage. PM me if you want details.

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#15 05-07-2006 4:19pm
clarkee

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Any further updates from anybody?

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#16 05-07-2006 4:38pm
smarty

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clarkee wrote:

Any further updates from anybody?

I have logged onto the Hosting 365 forums, but there doesn't appear to be any udpate. The hosting365 blog hasn't been updated either.

I can understand that they are trying to get the service back to normal, but it is a pretty poor effort that the only update I have seen from hosting 365 was a post on boards.ie promising an official announcement in a few minutes which didn't arrive.

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#17 05-07-2006 4:47pm
Cloud

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I can confirm our machines were rebooted, sorry for the temporary lack of service.

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#18 05-07-2006 4:52pm
DJB

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steve-hosting36 wrote:

An official announcement will be posted to our forums in the next few minutes. Apologies to those customers affected, we suffered from an unfortunate confluence of events. All systems are 100%.

1 years free hosting for everyone, Steve?????

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#19 05-07-2006 4:52pm
smarty

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Those sites I mentioned about came back online in the last five minutes.

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#20 05-07-2006 4:55pm
smarty

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DJB wrote:

1 years free hosting for everyone, Steve?????

*edit from mod
Keep your friend's problems with H365 between him and H365

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#21 05-07-2006 5:04pm
eoge

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smarty wrote:

...it is a pretty poor effort that the only update I have seen from hosting 365 was a post on boards.ie promising an official announcement in a few minutes which didn't arrive.

Give them a chance. AFAIK this has never happened before (in the many years they've been going) so I think they deserve the benefit of the doubt here. Anyway, we're back up and running and nobody got hurt. It is funny how much the Irish web scene relies on them though!

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#22 05-07-2006 5:08pm
Ph3n0m

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smarty wrote:

...it is a pretty poor effort that the only update I have seen from hosting 365 was a post on boards.ie promising an official announcement in a few minutes which didn't arrive.

Why is it a poor effort - this is not the h365 support forums nor is it their helpline.

If people want to start bitching about h365 do it on their forums, not here. Atleast that way you are bitching to the people who care

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#23 05-07-2006 5:17pm
anthonymcg

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Ph3n0m wrote:

Why is it a poor effort - this is not the h365 support forums nor is it their helpline.

If people want to start bitching about h365 do it on their forums, not here. Atleast that way you are bitching to the people who care

I'm presuming he thinks it's a poor effort because there was no similiar announcement made on their forums afaik.

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#24 05-07-2006 5:29pm
cgarvey

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perhaps it's a poor effort because customers should have been emailed / updated, before boards.ie users?

Stephen posted here before I got a response to my support ticket. Still no sign of the promised official announcement on their forums either.

.cg

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#25 05-07-2006 5:48pm
DOLEMAN

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Is everything defo fixed? ALL my sites are still down.

Anyone else having this problem?

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#26 05-07-2006 6:05pm
smarty

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DOLEMAN wrote:

Is everything defo fixed? A few of my sites are still down.

Anyone else having this problem?

I am aware of a few sites that were offline until about 16:45. They were on shared hosting. Maybe they required some manual intervention after the first problem.

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#27 05-07-2006 6:07pm
DOLEMAN

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I am not shared hosting. I have a dedicated server... Try www.dole.ie

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#28 05-07-2006 6:07pm
Cake Fiend

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cgarvey wrote:

perhaps it's a poor effort because customers should have been emailed / updated, before boards.ie users?

A significant number of the readers of this forum are H365 customers. Pretty quick way to reach the masses IMO.

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#29 05-07-2006 6:14pm
steve-hosting36

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http://forums.hosting365.ie/phpBB2/viewtopic.php?t=952

Apologies for the delay, the priority has been on restoring service to any effected customers.

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#30 05-07-2006 6:18pm
smarty

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DOLEMAN wrote:

I am not shared hosting. I have a dedicated server... Try www.dole.ie

Your issue is a DNS issue. I tried to ping www.dole.ie and it would not resolve.

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#31 05-07-2006 6:20pm
smarty

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Sico wrote:

A significant number of the readers of this forum are H365 customers. Pretty quick way to reach the masses IMO.

The quickest way to reach the masses would be to put a message on the Hosting365 site or hosting365 forum.

That is the first place that I went. Then I came to boards.ie.

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This discussion has been closed.