Switching electric/gas providers (see first post for links)

Contract up the end of the month with energia. I'm on a smart plan. Rang energia today asking what can they do. Was offered 20% off for 2 years 15% for 1. Asked them to email me the details. Then I was offered 20% for 1 year.

Is this good?

Hi all

I'm with Energia on a day/night plan MCC02.

Our meter was changed to an RM108 earlier in the year, with no change to the day/night plan we were on. We are out of contract today.

Spoke to Energia yesterday and they have told me that their company policy is that as I now have a smart meter (even though I'm not on a smart plan) they no longer offer the old day/night plans to customers with these meters.

Is this true or am I being spoofed by the service agent I was dealing with?

I've asked for something in writing from them to confirm this, they couldn't point me to where they tell customers this on their website or on any communication sent to me.

They were pushing for us to go on a smart day/night plan, max discount was 27% so 28.67 D and 13.76 N with 296 standing charge.

When I mentioned the 38% discount I was told that was only for new customers. I said we were thinking of moving to SSE and was told to check out their Trustpilot rating…

I'm a mc01 unactivated smart meter, are you saying energia won't let me stay on that situation if I move to them?

I've just left BG for Energia Dual. I've moved to a smart plan as I've calculated it will be better with my usage pattern next year. Energia also have the best gas price at 7.99 for dual users.

Will be interesting to see does BG contact me after the switch. I've been with them 3 years as they were easily the best plan each year but this year seems to be different with them

You should be able to.

I made the switch request this week from BG to Energia and the plan signed up is "Standard Electricity" (non smart) so you should be able to do the same.

I ended up renewing with BG at 25%. With their lower St charge and our usage, the saving wasn't worth switching.

..

There's no waiver. EI will pay the levy to Eirgrid. They simply decided they don't need to increase their standing charge to pass the cost on to consumers, instead they can cancel (or rather reduce) a planned decrease in unit prices.

I got the same from customer service. I started a switched away and the retention department gave me a call and offered me a 37% discount on MC02 non-smart plan.

Appears customer service are presently pushing for people to smart plans however the retention department can provide you a standard plan and stay on MC02. This is their process and trained on this, its not a training issue of individual customer service reps unfortunately.

I would recommend asking customer service to file a complaint so they are aware this policy is not aligned and is unfair. The more that complain the quicker they fix this process. I can imagine the general public would not consider the implications of switching to a smart plan however the folks on this thread we are aware of the downsides of doing so.

Thanks, are you happy with them? Never used Flo Gas yet.

I just had a real bad experience with SSE. I would never go back. I do find Energia customers service and ease of access quite good.

Assuming both standing charges are the same it's cheaper to take the second option 0.2998 plus 300 credit.

You can compare non-standard plans using bonkers etc. by entering the specific discount percentage you are on.

Can you link the page for this? I have looked and can't find it

Found it

I would just like to make people aware of sales guys going around knocking at people's doors giving false numbers for tariffs.

I had a BG sales person come to my door last Thursday and quote rates which he said multiple times were inclusive of VAT, but after signing up to the rates that I agreed with him and ringing up BG this morning, I have found it was actually EX VAT he was quoting.

For Gas… he was blatant lying to me about those rates (He said 8.00 cent per unit inc VAT, its actually 9.3 cent inc VAT). Hopefully I don't get a penalty fee now from my current supplier as I have cancelled the move.

I have the whole conversation recorded on my doorbell, him saying it was all inclusive of VAT. Madness.

I wouldn't believe the truth off a door to door salesperson