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Doctors surgeries receptionists

  • 10-01-2022 2:42pm
    Registered Users Posts: 12,536 ✭✭✭✭ Dtp1979

    Is it standard practice for these people to ask private questions over the phone as if they’re done kind of medical professional?

    I rang today to speak to my doctor about a private medical issue and she basically kept asking questions until I had to tell her what it was about.

    a few friends have said it’s the same carry on in other surgeries. Why do these people need to know?



  • Registered Users Posts: 207 ✭✭ stopthevoting


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  • Registered Users Posts: 12,536 ✭✭✭✭ Dtp1979

    Haha exaggerated, but only a little, which is the worrying part

  • Registered Users Posts: 6,335 ✭✭✭ Thoie

    Mine must have seen that, and taken the exact opposite tack. Everything from "I've got a hangnail" to "my leg has fallen off" is met with the same sympathetic "oh dear, well how about 3pm?"

  • Registered Users Posts: 16 Chucky Q

    This doesn’t seem right to me if there are private issues involved

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  • Registered Users Posts: 21,469 ✭✭✭✭ Strumms

    I’d just tell them that your health is between you and you GP. You won’t be discussing symptoms or any other facet of your health with them.

    You won’t be discussing it with any non medically trained people.

    if they fail to provide an appointment right away that you will be making a formal complaint about the GP and the surgery to the Irish Medical Council.

    • they are failing to provide you with an appointment in a timely manner.
    • you are being pressured to give details of your health to non medically qualified people who are using that information to make decisions about your health ie. them deciding to try and issue an appointment for a date too far in the future for your health requirements.

  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 62,247 Mod ✭✭✭✭ L1011

    ...and that's when you get told the GP won't be seeing you anymore, basically. Which in most parts of the country is going to leave you without access to a GP at all as next to no-one is taking on new patients.

    Clearly unacceptable but that's the outcome of decades of mismanagement of the sector

  • Registered Users Posts: 21,469 ✭✭✭✭ Strumms

    If a GP will refuse to see you without a reasonable excuse then they would be opening themselves up to loosing lots of cash…. And reputation.

  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 62,247 Mod ✭✭✭✭ L1011

    Right now most of them would be delighted to lose a few patients off their lists. There's a shortage of GPs everywhere.

  • Registered Users Posts: 24,354 ✭✭✭✭ Mrs OBumble


    They need to be replaced with people who are qualified and accountable. Right now, I don't even care if ghat adds a tenner to the price of a visit.

  • Registered Users Posts: 21,469 ✭✭✭✭ Strumms

    they are the ones who are accepting too many patients $$$$$$, so why would they change their minds having accepted too many and want rid ? :)

  • Registered Users Posts: 681 ✭✭✭ Jellybaby_1

    With my doctor's receptionist there was one really good day and really several bad ones. The good one was when I was in severe back pain and was given an immediate appointment and another several when she was downright rude to me. I never know whether I'm talking to Dr. Frankenstein or his monster!! Because I have to go through her to get to the doctor I'm usually walking on eggshells when I ring.

  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 62,247 Mod ✭✭✭✭ L1011

    There isn't a GP in the county that's not oversubscribed.

    I think you have exceptionally (like, 2006 and backwards so 16+ years out of date) outdated ideas of GPs income.

  • Registered Users Posts: 501 ✭✭✭ Sorolla

    There’s a lovely girl working at my doctors surgery and she is as good as any doctor - when Seamus had the cough and I rang her - she told me to give him warmed up flat red lemonade with a disprin and he would be as right as rain the next morning and she was right.

    We got her to do the second reading at his funeral

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  • Registered Users Posts: 3,005 ✭✭✭ NSAman

    Have to agree with the op, my mum had to “try” to see her doctor… I was furious at the questions she asked, very personal indeed.

    in the states each doctor has a nurse who decides, receptionists are just that, receptionists!

    it’s typical of the cost cutting that is going on in a commercial environment that sees costs cut to the bone.

    these new “super” combination clinics are the worst

  • By the way, shouldn't this thread be in some other forum?

  • Registered Users Posts: 12,536 ✭✭✭✭ Dtp1979

    Possibly yes. New boards is such shjte I simply can’t navigate around it so if a mod thinks there’s a better place for it, please move it.

  • Registered Users Posts: 19,100 ✭✭✭✭ Ash.J.Williams

  • Registered Users Posts: 12,536 ✭✭✭✭ Dtp1979

    I do yea, why?

  • Registered Users Posts: 2,961 ✭✭✭ Deeec

    Im sorry but I dont agree with you. No receptionist should be deciding whether anyone gets an appointment ( be it in person or phone call). Everybody knows the demands doctors are under at the moment - I dont think anyone is contacting with minor problems. Even to get through to the doctors receptionist by phone is a challenge at the moment. Its a very dangerous system Doctors are using at the moment - of course this suits them and will be continued for the future.

  • Registered Users Posts: 21,469 ✭✭✭✭ Strumms

    Thats a heck of an ill-informed rant.. when a patient is ringing up looking for an in person appointment... not a phone consultation...yes and as a client / patient I expect it to be made without hesitation... there are professional standards they must adhere to. The imo outline them..

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  • Registered Users Posts: 12,536 ✭✭✭✭ Dtp1979

    Me: Hi can I speak to my doctor please

    Her: ok what’s it in relation to?

    me: I just have something private I want to discuss with him.

    her: ok it’s 40 euro for a phone consultation

    me: that’s fine

    her: what is it you need to discuss?

    me: I’m looking for a referral for a procudure

    her: what’s the procedure?

    at that point I had to tell the fcuking receptionist what my private medical issue was.