Problem with Eflow

Why do you need statements? To match the DD payments against the invoices or to match the journeys against the invoices? If first, this can be done manually, matching the records from the invoices and your bank records from the online banking. If second, journeys at least for me are showing up on my eflow.ie, invoices you should already have saved in to your device, if you're doing a proper admin/bookkeeping discipline within the organisation.

Is the problem with the website that you're getting and error or that there's no longer statement option available? (At least I don't have it, but maybe business accounts have that?).

Some time ago eflow had a Fleet Team for business customers with more than 5 or 10 tags. They sometimes can help in such circumstances. But their contact phone and hrs are diff than the main call centre.

I had the same issue. I needed the invoices from the eflow site to file a VAT return. I could not log in despite requesting a change of password facility which didnt work. I have heard of others who have experienced the same issue. I emailed them every few days until I got the issue sorted. It took 5-6 weeks. If they charge you vat they must provide an invoice showing this.

Statement and invoice are different things. OP is talking about a statement but didn't clarify what info is needed, when I asked above (to match journeys against an invoice or payments against an invoice).

Eflow invoices are being provided automatically on their website. It's the statements you're talking about. If being billed monthly, statements can be done by yourself very quickly (match invoice amount, if invoices accessible (for me they are), with the DD payment from your online banking. It would take 15 mins to do. I wouldn't have waited for so long and would have done myself.

Thanks for that. My company has well over 300 vehicles, mostly commercial. Some are owned, some are on long term lease and some are on short term(ish) hire. I've migrated a lot of the fleet over to easytrip as their tags cover all toll roads. The hire vehicles are all on eflow as the hire company transfer the tolls over to our account and it's not practical to issue a new easytrip tag for a short hire. I may well migrate all vehicles over to easytrip if eflow won't reinstate the ability to download the vehicles, but so far I haven't been able to talk to anyone in eflow to see if they are planning on doing this. I have phoned, emailed continuously for the past month yet nothing. I spent 45 minutes this morning in a que, only to be transferred to another department and another 25 minute que, only to find out that they had sent me to the wrong department. The fleet manager does look after this, but he uses the tools that were made available by eflow. To change a website and remove functionality without prior notice is absurd and totally unprofessional.

Sounds like a madness. Probably trying to save money, invested in the website, but didn't think well about a functionality. Now they can't cope with the queries. Can't hire more call centre agents either, as they depend on the government's funding.

If Google is giving correctly, I'd rather call to Eflow Fleet Team 0818505080. It's a small team, but most of them are senior agents or above.

When you call to a call centre, some of them are very young, sometimes slow, sometimes doesn't know what they're doing, just talking nice but god knows what buttons they press on your account. I've seen some absolutely wonderful agents, but some are clueless. Instead of calling to them just to ask to be transferred to a fleet team, call them directly. They most likely transfered you to the Resolvers Team - they are for arrears. Wrong team. Some new agents may even not know what a fleet team is because a call centre is in a different building in the different area of the city. Also, call centres always have a big turn around, so it's hard to keep motivated professionals. Training is also complicated, lots of stuff to remember and work around.

Brilliant, thanks for that number. It is indeed the number for the fleet management department. They even have a dedicated email address, but none of these contact details are on the website or are they given out by the standard CS representative!! This level of incompetence by the senior management team is mind boggling, and I really feel sorry for the support staff, as they are the ones to face the gauntlet of disgruntled users. I've had a look at their FB page and it'd by hilarious if it wasn't so serious!

But surely it should be accessible and easy to find once I sign into my account! We're kind of getting to the chicken and the egg situation here. The issues are solely down to weak management and zero planning. I don't blame the CS agents at all, they are not being given the basic tools to do their job. If it takes over 3 weeks, numerous phone calls and emails to find out that there is a dedicated business team then whoever is scripting the CS workflow needs to be sacked! It's a level of incompetence and managerial indifference that is akin to the Eircom fiasco a few years back.

They're a disaster. Their "Upgrade" led to them suspending my account. Called them, and got an apology. They reinstated it, and a few hours later suspended it. I told them I was leaving, and 4 months, numerous calls and emails, and I'm still waiting for a refund on the credit I had on my account.