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Advice needed: trying to boot up a Lenovo Thinktank PC

  • 16-09-2021 10:02pm
    #1
    Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    The item was given to me, unopened from its box, by a friend who now finds they no longer have original intended use for it, which was related to professional IT. For a start I just want to get the machine to boot up but I’m not getting much beyond a Lenovo screen and the BIOS setup utility, after playing on the F keys. Got to a screen where it was set to launch Windows 10, but just ends up shutting down after lots of black screen time.

    Model 10SQ - CTO1WW

    I am only very modestly tech savvy, have a lot to learn, so easy-to-follow explanations would be appreciated as how I might get this machine to actually boot into Windows.

    Can I get away with anything if I pay the piper, so to speak?



«1

Comments

  • Moderators, Technology & Internet Moderators Posts: 11,005 Mod ✭✭✭✭yoyo


    Sounds like the hard disk might be on the way out. Is there any clicking sound or noise coming from it? Shouldn't be difficult to replace it with an SSD



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    It’s brand new, as in unused, and has been handled by me extremely carefully.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    Over decades, through trial, error, books, magazines, help centres, I’ve got a share of PCs going. Following above instructions just ain’t working, just a load of clicking, black screen and shut downs.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    It certainly won’t enter Safe Mode. I’ve put many a PC into Safe Mode and worked from that over the decades. This one refuses to go anywhere except to make a lot of clicking noises.

    Can I get away with anything if I pay the piper, so to speak?



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  • Registered Users Posts: 1,979 ✭✭✭Firblog


    Download the windows 10 creation tool, create a bootable usb, boot the PC from the usb, go to install windows 10, if the HDD doesn't show - replace it, if it shows but win10 doesn't install successfully - replace it; if windows 10 does install - problem solved.



  • Posts: 0 [Deleted User]


    A clicking HDD does not sound good. It has a 3 year warantee. Enter the serial number in here: https://pcsupport.lenovo.com/ie/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m720t/10sq/10sqcto1ww/warranty



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    You are talking to a class 1 Idiot here 😂

    I know about cars, planes, engines, and will use an analogy, I can’t get my old-fashioned ICE car started, so I hear the solution is to tow-start it. Trouble is I don’t have a car to tow-start it. Or something like that.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    My head is burned out tonight looking at it. Will wake up fresh as a daisy tomorrow and look into that.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    Checking out You Tube videos on hard drive issues, quite frankly I don’t think the sounds coming from this are abnormal, just the normal sounds of the arm moving back and forth. So I don’t realistically imagine warranty will come into it. Will take another look at the whole thing later, and do a little more reading up through various sources on troubleshooting. Turns out not to be the actual spec I need for my purpose as it has only 4GB RAM, when I need 8-16GB; but I still wanted to actually get the machine going at least.

    Can I get away with anything if I pay the piper, so to speak?



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  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    I’ve been literally sort of blindly playing around on the directory to see if I can get anywhere from there but so far to no avail.

    I was trying to post some sample pictures and managed for my finger to select a picture of Joe Duffy I had been using on another thread and because of the clusterfúck that is this website it will not actually allow me to delete that irrelevant picture. If it were some explicit image accidentally posted it would be a very serious matter. Boards leaving themselves open to legal cases. Logging out, restarting my device etc does NOT clear the issue. This is a very serious data breach as far as I’m concerned.

    *I've managed to delete pictures on my laptop. Had to delete them all from bottom up. It really is an editing fiasco, not acceptable.

    Post edited by recode the site on

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    Maybe I’m getting somewhere through my own trial and error, nothing to do with online advice I came across on sites.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 6,980 ✭✭✭Jeff2


    Was going to post that.

    On startup press esc then click system recovery.

    With the Directorys showing up then HDD should have been fine.



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    Nah, still stuck in a boot loop. I’ve thrown in the towel. Either I’m a complete numpty or something’s not quite right with some little thing in the hardware elements in the boot process. I think the drive mechanism itself is absolutely fine. I’m not about to get out my screwdriver set.

    Can I get away with anything if I pay the piper, so to speak?



  • Posts: 0 [Deleted User]


    4GB of RAM?!?

    This is the spec it should have:

    Processor - Intel Core i3-8100 Processor (6MB Cache, 3.60GHz)

    Operating System - Windows 10 Home 64

    Operating System Language - Windows 10 Home 64 English

    Form Factor - Tower B360 210W 85%

    Memory - 12GB (4x3) DDR4 2666MHz UDIMM

    Video Adapter - Integrated Graphic Card

    First Graphic Dongle - DisplayPort to VGA Adapter

    First Hard Drive - 1TB Hard Drive, 7200 RPM, 3.5", SATA3

    Networking - Integrated Intel Gigabit Ethernet

    Keyboard - USB Traditional Keyboard Black English (UK)

    Pointing Device - USB Calliope Mouse Black

    Speakers - Internal Speaker Tower

    Publications Pack - Publication-English

    Warranty - 3 Year On-site



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    https://www.boards.ie/profile/Deleted%20User

    Memory - 12GB (4x3) DDR4 2666MHz UDIMM

    Apologies, you are correct.

    I had been checking the tiny writing on the box, which I can’t property see small written material on full background due to corneal scarring, and I just about read 4GB, but didn’t see the qty 3


    Post edited by recode the site on

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 6,980 ✭✭✭Jeff2


    If you start it on USB Ubuntu you can go online and reinstall.

    If your in Dublin just drop around here with USB and I'll copy a startup USB for you In about 5 minutes.

    The USB only needs to be 3GB.

    Post edited by Jeff2 on


  • Registered Users Posts: 3,410 ✭✭✭old_aussie


    HDD can be faulty on delivery, hence the term DOA



  • Registered Users Posts: 6,980 ✭✭✭Jeff2


    A dead HDD won't read the Directiorys IMO.

    Look at the pictures.



  • Registered Users Posts: 475 ✭✭mickuhaha


    I had a similar issue as you seem to. Windows would enter a boot loop and windows recovery would not work. Drive scaned and in good order. I reformated drive and I reinstalled Windows on the drive via window 10 usb. It seemed to work but then a few days later ended up in same boat again. I done a fresh reinstall again. And lasted about an hour. Then back to same issue. What fixed it was to reinstall windows 10 but to keep all old files. Has been working ever since. Try boot from usb first to test the laptop. Then if works, If you could clone the drive to a new drive and then try reinstall from usb on the new drive. You could order a 120gb ssd from Amazon for under 20 to test with.



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  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    I want to be very careful about reformatting and doing too much messing with the drive etc simply because it is brand new out of the box. It has remained unused up to this, having lain for about a year wrapped up in its sales packaging owing to changed circumstances of its original purchaser, and who then gave it to me to use, I having mentioned that I was ordering a machine for gaming (and not even having being aware of the presence of this unused item).

    If I am to get it operable myself, it has to be done carefully as it is still under warranty, but I am not the purchaser/owner of the warranty. If it doesn’t work out for me without too much dodgy fiddling about I will duly return it to the friend who gave it to me well before the warranty runs out. But I will give it a bit more time to try and sort without it taking up too much of my time and headspace. I can source another machine, as originally planned, for my own purpose and the original owner can no doubt either sort it themselves (tech has been their career) and they would certainly find some use for a high capacity server.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    It’s reading and sorting directories fine. I will go on the command prompt later when I can make space to put it all together again, I have looked up a few ideas.

    Post edited by recode the site on

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 1,979 ✭✭✭Firblog


    Get the purchase info from your friend; contact lenovo support, they will talk you through troubleshooting the issue you're facing, and if they cant get it to work will arrange to have it collected and repaired.



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    i intend to perhaps eventually return it to my friend, who gave it in good faith, if I cannot indeed get it working at all. I would rather the original purchaser, who gave it to me would deal themselves with the warranty issue, if it applies (ie there is a fault ). However I want to fully explore all troubleshooting options first. Hence I’m taking time over it. I’m very mediocre at tech, but often find problems are what causes me to learn new stuff. Started out in 1993 on tech (actually before that too on first Macs and prior to that on early IBM PCs as well) when it was MS-DOS first, then we had GUI only after XP so I gave up on the inner workings and concentrated only on the outer workings, as it were. Things have become infinitely more complex since with networking, cloud, etc. I’m actually first time learning a heck of a lot of stuff on an online web development course atm with certification at the end. Assembling it in practicality is what counts. but unless you have years of consistent experience and knowledge you know very, very little and you are the idiot numpty as I describe myself. I’m far from beyond beyond learning, though.

    In my last job, which involved enabled self-learning and information, I actually taught basic IT skills to people with little and none,

    Now I laugh at some really complicated online advice re getting on command prompt. A lot of tech people like to over-complicate things in my experience, and are not always great at explaining stuff.

    On the machine here I can access Command Prompt by tapping F2 repeatedly after pressing power-up button on hardware. It brings me to a screen where I can gain access to the coo and prompt and I’m in. Thereafter lies a vacuum as to what I might do and online help send to end at gaining access to the command prompt! Bellow demonstrates where I’ve been at.

    At least this time I’ve avoided adding a stupid picture of RTE presenter Joe Duffy from another thread I am used to posting on and have moderated in the past 😱😂

    Post edited by recode the site on

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 1,979 ✭✭✭Firblog


    It looks like a version update to windows has failed; 'windows.old'; again you'll need to create a windows 10 boot usb, using windows 10 creation tool, with that you can access some troubleshooting tools including the ability to go back to an earlier version of windows.

    You seem pretty good on the google box, just look up how to create the usb boot disk and access the tools.

    Post edited by Firblog on


  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    BTW I really appreciate all the inputs to this thread.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 6,980 ✭✭✭Jeff2


    I'v fixed many a laptop with no experience.

    Now is easier than ever as you can press a few buttons and do it online to reinstall the original software.

    The command prompt X drive to me is odd.

    Recovery drive should be D:\ drive so what is the X drive. Just curious.



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    I’ve looked at the Microsoft Community Forum about the X, and will try certain things suggested at the command prompt. The current layout of my room, and lack of sockets, means there is no dedicated space for the item so I have to assemble it all together every time on my coffee table.

    Can I get away with anything if I pay the piper, so to speak?



  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    i took a “holiday” from handling the Lenovo machine, it being sacred Sunday 😂 and all; I did go and purchase some good USB flash drives and prepared two to have on standby, one Windows, one Ubuntu. Handy for my drawer anyway.

    Can I get away with anything if I pay the piper, so to speak?



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  • Registered Users Posts: 24,208 ✭✭✭✭ Enoch Full Slipknot


    Post edited by recode the site on

    Can I get away with anything if I pay the piper, so to speak?



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