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bus customer service

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Comments

  • #62
    MrTime
    Registered Users Posts: 65 ✭✭MrTime


    Is there not a scheduling problem if drivers shift finishes at remote terminus

    It seems very inefficient to have inbound out of service buses

    also ideally if there is excessive delay , should there not be a few reserve busses and drivers to insert into the schedule to fill unplanned delays

    The concept of a bus being sent out of service to the opposite end of route to catch up seems crazy


  • #63
    Midnight_EG
    Registered Users Posts: 9,694 ✭✭✭Midnight_EG


    MrTime wrote: »
    Is there not a scheduling problem if drivers shift finishes at remote terminus

    It seems very inefficient to have inbound out of service buses

    also ideally if there is excessive delay , should there not be a few reserve busses and drivers to insert into the schedule to fill unplanned delays

    The concept of a bus being sent out of service to the opposite end of route to catch up seems crazy

    No, you have to have busses going each way and at the end at least one driver will have to go for lunch. The time to get from the Terminus to lunch won't be enough to cover a journey the opposite way so he goes special to the depot or whatever. There's extra drivers, and they cover sick leave and late busses.


  • #64
    Better Than Christ
    Closed Accounts Posts: 1,135 ✭✭✭Better Than Christ


    MrTime wrote: »
    also ideally if there is excessive delay , should there not be a few reserve busses and drivers to insert into the schedule to fill unplanned delays

    In an ideal situation, where public transport was funded properly, there would be reserve buses and drivers parked in strategic locations at busy times of the day, ready to go if required. In an even more ideal situation, buses wouldn't be delayed by private cars hogging the roads, and the Gardai would at least try to prevent cars from driving in bus lanes and parking in bus stops.

    In reality though, there are barely enough buses to cover the schedule on a good day. Go Ahead regularly has several drivers waiting in the canteen in the afternoons with no bus to drive. And I've seen those tiny single-decker buses that are usually on the 44b on the 145 recently. I don't think Dublin Bus would be putting them on such a busy route unless they absolutely had to.


  • #65
    Joker2019
    Banned (with Prison Access) Posts: 114 ✭✭Joker2019


    MrTime wrote: »
    Is there not a scheduling problem if drivers shift finishes at remote terminus

    It seems very inefficient to have inbound out of service buses

    also ideally if there is excessive delay , should there not be a few reserve busses and drivers to insert into the schedule to fill unplanned delays

    The concept of a bus being sent out of service to the opposite end of route to catch up seems crazy

    It would be impossible to completely prevent some degree of dead running. Generally drivers finish their shifts either in the middle of the day if their doing an early or in the evening after the evening rush so traffic is generally light when their going back to the garage. Not like they're sitting in traffic heading back to the depot.

    As for far out places there is a small sub depot in Bray for the 84/a/x and some duties on the 145 and one in Skerries for the 33. Also sometimes they go on a set down only basis so not running completely empty.


  • #66
    Scoundrel
    Registered Users Posts: 1,435 ✭✭✭Scoundrel


    A Bus drivers job is to drive the bus he/she is on that's it so whinging at them about anything else is a total waste of time and it's no harm to be able to tell ignorant customers to **** off it's a pity you can't do it in more places this bowing and scraping to ignorant customers has to stop it only enables ignorance.


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  • #67
    LineOfBeauty
    Registered Users Posts: 2,211 ✭✭✭LineOfBeauty


    Dredging this one up! The attitude of some of the drivers is so ridiculous that you can't help but laugh. 2 buses pull up one after the other, 15 and 14 in that order, 15 is crowded with limited seats, 14 has plenty seats. I get on the 14, give my destination, driver then looks at me and says "you know the 2 buses go the exact same way right? Pause for dramatic effect, he gives a good eye roll and away we go! It's just jarring because I can't think of any other service transaction you'll have in every day life where you just kinda accept rudeness as part and parcel of the service delivery.


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